topic Re: Sagemcom FAST 5364 Router Issues - Firmware upgrade in Broadband

Sagemcom FAST 5364 Router Issues - Firmware upgrade

Claire351 — Fri, 06 May 2022 22:22:30 GMT

Hello,

I've been having problems with -

1. Work VOIP phone has stopped working since - 02/05/22 - when the router had a firmware upgrade.
2. Smart meter display stopped connecting to the internet
3. Work VPN - As a lot of ppl have been saying in this forum
4. WhatsApp calls
5. Lots of DNS problems

- I've heard from a work colleague that they've been experiencing the same with a firmware upgrade. Can my router please have the firmware upgrade that will fix this?

Thanks.

Re: Sagemcom FAST 5364 Router Issues - Firmware upgrade

Skynet_TX — Fri, 06 May 2022 23:35:31 GMT

Hi @Claire351,

The support team here will be back on Monday and will be able to look into this for you.

Re: Sagemcom FAST 5364 Router Issues - Firmware upgrade

paulshent — Sat, 07 May 2022 09:33:54 GMT

Oce support due back Monday. To help them. What is current version of firmware you are on.

Be aware that the new version is V136.

Make sure you have record of your router settings, since V136 forces you to conduct a Pin hole reset (factory reset), of router, otherwise it just keeps doing a reboot cycle. 2) Ensure that after update you request Oce to reset the wifi channel auto update otherwise TT will keep resetting the router wifi channels.

Re: Sagemcom FAST 5364 Router Issues - Firmware upgrade

Claire351 — Sat, 07 May 2022 12:22:57 GMT

Thank you both. The version is SG4K100136, which is what's causing the issues. I will wait for the support team to resolve. Thanks.

Re: Sagemcom FAST 5364 Router Issues - Firmware upgrade

Claire351 — Sun, 08 May 2022 10:06:10 GMT

PS. Hi Support team, if you are able to resolve this issue as soon as possible this Monday 9th and will be making changes to the firmware, please do so at your convenience at anytime - from 9-5pm as I will be away.

Thank you

Re: Sagemcom FAST 5364 Router Issues - Firmware upgrade

Debbie-TalkTalk — Mon, 09 May 2022 07:18:14 GMT

Hi Claire351

Apologies for this.

I've made a change to your router firmware. Please can you retest and let us know how the connection compares?

Thanks

Debbie

Re: Sagemcom FAST 5364 Router Issues - Firmware upgrade

Claire351 — Mon, 09 May 2022 17:33:12 GMT

Hi Debbie, all working fine now, thanks a lot for sorting!

Re: Sagemcom FAST 5364 Router Issues - Firmware upgrade

Debbie-TalkTalk — Tue, 10 May 2022 05:31:27 GMT

Hi Claire

I'm so glad to hear this, thanks for letting us know.

Debbie 🙂