topic Re: return bag in Broadband

return bag

wazza99 — Mon, 09 May 2022 14:15:08 GMT

Ive been asking since 22nd April for a returns bag, on both occasions one has been promised as sent yet none ever arrive ? can i please either get one or get confirmation you do not want this equipment back and i will not be charged.

I am not sure why it seems impossible to get one.

Re: return bag

Skynet_TX — Mon, 09 May 2022 18:56:18 GMT

Hi @wazza99,

I've escalated this topic for the support team's attention, hopefully they will be able to respond tomorrow.

Re: return bag

Chris-TalkTalk — Tue, 10 May 2022 06:28:23 GMT

Hi wazza99,

I'm sorry that it's taking so long to send a returns bag. I've raised an escalation to have one sent, it should be with you within 5 working days

Thanks

Chris