topic Re: Why is my broadband not working in Broadband

Why is my broadband not working

Leondodd — Tue, 10 May 2022 01:54:59 GMT

Why is my broadband not working? I’ve had a flashing orange light on the front of my hub for 27 hours

Re: Why is my broadband not working

Anonymous — Tue, 10 May 2022 06:50:56 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Why is my broadband not working

Leondodd — Tue, 10 May 2022 08:28:34 GMT

done

Re: Why is my broadband not working

Karl-TalkTalk — Tue, 10 May 2022 09:01:53 GMT

tests are clear but I do see an increase in voltage on the line. Does the home phone work ok ?

Are you able to test the router at the 'Test Socket' ?

Thanks

Karl.

Re: Why is my broadband not working

Leondodd — Tue, 10 May 2022 09:19:28 GMT

I have tried the test socket, no difference. I don’t have a landline phone

Re: Why is my broadband not working

Karl-TalkTalk — Tue, 10 May 2022 09:24:54 GMT

Do you have access to another router to test?

Thanks

Karl.

Re: Why is my broadband not working

Leondodd — Tue, 10 May 2022 09:38:04 GMT

No, I’m afraid not. I have a virgin media router, but, it does not connect to phone socket. They put a white box on the wall with a couple of wires going in to it for that router

Re: Why is my broadband not working

Karl-TalkTalk — Tue, 10 May 2022 09:46:20 GMT

A router is on the way so this can be tested.

Thanks

Karl.

Re: Why is my broadband not working

Leondodd — Tue, 10 May 2022 09:56:29 GMT

It has just started working!

Re: Why is my broadband not working

Karl-TalkTalk — Tue, 10 May 2022 09:58:46 GMT

i've resynced the authentication (radius) platfom so this may have helped.

Thanks

Karl.