topic VPN not workin in Broadband

VPN not workin

celticfcbloke — Tue, 10 May 2022 17:43:19 GMT

Hi, In the last week I have been getting this message while trying to connect to works VPN "a connection to the remote computer could not be established so the port was closed"

It has been working fine for over a year, I've just had a new router today from Talktalk and still the same problem. Can you please help?

Re: VPN not workin

Skynet_TX — Tue, 10 May 2022 18:42:28 GMT

Hi @celticfcbloke,

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings, they will hopefully be able to reply tomorrow.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Re: VPN not workin

Debbie-TalkTalk — Wed, 11 May 2022 06:02:42 GMT

Hi celticfcbloke

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number, I can then take a look at this for you.

Thanks

Debbie

Re: VPN not workin

celticfcbloke — Wed, 11 May 2022 07:08:39 GMT

Hi Debbie

I have updated my details (I think, horrible to navigate around)

Thanks

Re: VPN not workin

Debbie-TalkTalk — Wed, 11 May 2022 07:16:47 GMT

Hi celticfcbloke

Thank you. I will need to make a change to your firmware, would it be ok to do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW, this should take no longer than 15 minutes to update.

Thanks

Debbie

Re: VPN not workin

celticfcbloke — Wed, 11 May 2022 07:27:59 GMT

No problem Debbie

Thanks

Re: VPN not workin

Debbie-TalkTalk — Wed, 11 May 2022 07:39:09 GMT

Hi celticfcbloke

The firmware has now been updated, please can you retest and let us know how you get on.

Thanks

Debbie

Re: VPN not workin

celticfcbloke — Wed, 11 May 2022 07:45:31 GMT

Hi Debbie

Will do

Re: VPN not workin

Debbie-TalkTalk — Wed, 11 May 2022 07:46:34 GMT

Hi celticfcbloke

Thank you 🙂

Debbie

Re: VPN not workin

celticfcbloke — Wed, 11 May 2022 08:14:04 GMT

Hi Debbie

All sorted. Thanks for your help 😁

Re: VPN not workin

Debbie-TalkTalk — Wed, 11 May 2022 08:15:53 GMT

Hi celticfcbloke

That's great news, thanks for letting us know 🙂

Debbie