topic Re: Ring Camera with latest Router firmware in Broadband

Ring Camera with latest Router firmware

SoF00 — Wed, 11 May 2022 12:52:06 GMT

Hi - can anyone confirm they have their Ring cameras working ok with the latest Sagem Fast5364

router firmware (SG4K100136 I believe)? Our Ring cameras communicate on the local network ok but we can't see any video (goes from camera to Cloud/Ring.com then back - again I believe). We also seem to have lost WiFi calling on our mobiles so wondering if there's a problem with the router firewall.

Re: Ring Camera with latest Router firmware

Debbie-TalkTalk — Wed, 11 May 2022 12:53:39 GMT

Hi SoF00

I'm sorry to hear this.

Could you try factory resetting the router using the pin hole reset for ten seconds and then retesting?

Thanks

Re: Ring Camera with latest Router firmware

SoF00 — Wed, 11 May 2022 13:20:02 GMT

Hi Debbie - just tried that and now can't log in to Router to set up mobile app. My password obviously reset, what's the factory password ?

Re: Ring Camera with latest Router firmware

SoF00 — Wed, 11 May 2022 13:22:34 GMT

Oops, sorry - just found it

Re: Ring Camera with latest Router firmware

Debbie-TalkTalk — Wed, 11 May 2022 13:22:41 GMT

Hi SoF00

The router admin password or wireless password?

Re: Ring Camera with latest Router firmware

Debbie-TalkTalk — Wed, 11 May 2022 13:34:22 GMT

Hi SoF00

Can you connect now?

Thanks

Debbie

Re: Ring Camera with latest Router firmware

SoF00 — Wed, 11 May 2022 13:36:40 GMT

- thank you, that seems to have done the trick. Did TalkTalk send an email telling users to reset their modem/router when the firmware was updated ? I ask because I have spent a while trying to sort this out and prior notification would have helped. Anyway thanks again, all now sorted.

Re: Ring Camera with latest Router firmware

Debbie-TalkTalk — Wed, 11 May 2022 13:41:05 GMT

Hi SoF00

I'm so glad to hear that is now working. I will feed this back to our Products Team.

If you do experience any further issues then please let us know.

Thanks

Debbie