topic Re: Unable to connect to work VPN in Broadband

Unable to connect to work VPN

CKan1 — Thu, 12 May 2022 08:12:31 GMT

Hello,

I am suddenly unable to connect to my work's VPN despite having done so for the past few years. Nothing's changed on our work servers, and IT have advised me that this has recently happened a lot for TalkTalk users. Something about firmware needing updating I'm told?

Please could someone give me a hand fixing this issue so that I can reconnect to work?

Thanks in advance

Re: Unable to connect to work VPN

Anonymous — Thu, 12 May 2022 08:25:24 GMT

Hello,

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Unable to connect to work VPN

CKan1 — Thu, 12 May 2022 08:51:00 GMT

Hi Michelle. We don't have a landline so I've no idea what the number is.

Re: Unable to connect to work VPN

CKan1 — Thu, 12 May 2022 09:01:33 GMT

Oh hang on, have found it and updated my settings.

Re: Unable to connect to work VPN

Chris-TalkTalk — Thu, 12 May 2022 09:17:48 GMT

Thanks. I can change your firmware version, if you'd like me to do this now please let me know, it can take up to 20 minutes to complete

Chris

Re: Unable to connect to work VPN

CKan1 — Thu, 12 May 2022 09:28:50 GMT

Yes, please. Thank you

Re: Unable to connect to work VPN

Chris-TalkTalk — Thu, 12 May 2022 09:34:14 GMT

OK I'll start the update now, please don't switch off your router

Chris