topic Re: Router tripping circuit breaker - please replace in Broadband

Router tripping circuit breaker - please replace

RouterTripsCircuitBreaker — Thu, 12 May 2022 14:15:07 GMT

Hi,

My router appears to be tripping the circuit breaker in my house. I've done a lot of testing and it definitely seems to be the reason, please could I get a new one ASAP? I'm isolating with covid, so can't go into the office, meaning this is stopping me from working, so would appreciate receiving a new router as soon as possible.

Thanks,

Peter

Re: Router tripping circuit breaker - please replace

RouterTripsCircuitBreaker — Thu, 12 May 2022 15:54:40 GMT

PS I did try calling customer service, but struggled to get through to a human and explain the situation

Re: Router tripping circuit breaker - please replace

martswain — Thu, 12 May 2022 16:40:42 GMT

Live Chat is also available.

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529#U2230529

Re: Router tripping circuit breaker - please replace

Skynet_TX — Thu, 12 May 2022 20:03:14 GMT

Hi @RouterTripsCircuitBreaker,

If you haven't had any luck with 'Live Chat', then for one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Router tripping circuit breaker - please replace

Anonymous — Fri, 13 May 2022 07:18:38 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks