topic Re: Lower download speeds with new router in Broadband

Lower download speeds with new router

mdeloughry — Mon, 09 May 2022 09:17:14 GMT

Hi,

Over the weekend I received a new Sagecome router to replace my old one. Straight off the bat I noticed lower speeds but just put it down to bedding in issues, so packaged my older router to return.

The speed is a good 6-10 Mbps slower than previously (upload has increased however from 1.8 to 4-5mbps)

Today the speeds haven't increased so I tried to see if it was my internal hardware, I connected my laptop directly up to the router with the included ethernet cable ( and later tried with another as a good measure) nothing else attached with wifi disabled, so I can be doubly sure only one device was connected, and below are the results.

And below are the just an example of the older speeds I had to hand

Any help would be greatly appreciated

Re: Lower download speeds with new router

Anonymous — Mon, 09 May 2022 09:28:01 GMT

Morning,

I'll take a look at this now. I've run a test on the line which hasn't detected a fault, however I can see that the sync speed has dropped. What was the make and model of the original router? Is there any reason why you swapped routers? It's possible that DLM may increase the speed again over the next few days if the connection remains stable.

Thanks

Re: Lower download speeds with new router

mdeloughry — Mon, 09 May 2022 09:33:00 GMT

Hi,

Thank you for the quick reply, it was DG8041W not entirely sure what the make is just I know it was the same form factor as the Sagemcom router just with grey holes instead of the orange ones.

I changed it as I needed to expose a port externally, but when I did that on the old one I wasn't able to prevent the router's interface from being exposed and was advised that this was the only way (https://community.talktalk.co.uk/t5/Fibre/Trying-to-disable-remote-managment-on-DG8041W)

Re: Lower download speeds with new router

Anonymous — Mon, 09 May 2022 09:38:59 GMT

Hi,

Ok I see, thanks for confirming. It's possible that sync speed may increase over the next few days as part of the optimisation period. Did you also replace the cables that came with the router? Would it be ok if we check this again in 48hrs to see if DLM has made any changes to the speed?

Thanks

Re: Lower download speeds with new router

mdeloughry — Mon, 09 May 2022 09:41:46 GMT

Sure I'm happy to wait it's still usable, just would like to get all the speed I can get as it's already relatively low 😅.

and yes, I've replaced everything for the new equipment, and also have tested all existing network cables with a tester, and everything seems fine.

Re: Lower download speeds with new router

Anonymous — Mon, 09 May 2022 09:45:15 GMT

Hi,

Ok thanks and we will check back in with you on Wednesday to see how the speeds look then.

Thanks

Re: Lower download speeds with new router

Anonymous — Wed, 11 May 2022 10:50:13 GMT

Hello,

I've re-checked the connection stats now and the sync speed hasn't increased. Does your main socket have a test socket please?

Thanks

Re: Lower download speeds with new router

mdeloughry — Wed, 11 May 2022 11:01:32 GMT

Looking at the guides (https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432) I'm pretty much sure we do have one, but I'd have to confirm when I get home to be 100%.

I can test that tonight, but in the meantime, if it's any help, we have no other lines connected in the house, they were all disconnected by an Open Reach engineer many years ago after a similar problem.

Also, could it be any settings on the router itself? As mentioned previously up until installing the new router, we had faster download but had lower upload (it's like the router is somehow allowing a higher upload and throttling the download to compensate)

Many Thanks
Matt

Re: Lower download speeds with new router

Anonymous — Wed, 11 May 2022 11:21:21 GMT

Hi,

The sync speed can vary slightly between different routers, however this is usually not by much. Do you still have the original router that you could retest with just to see if the sync speed does increase again please?

Thanks

Re: Lower download speeds with new router

mdeloughry — Wed, 11 May 2022 11:23:15 GMT

Unfortunately (and somewhat stupidly), I posted it back for recycling, as soon as I got the new one working...I didn't think about checking the speeds before hand

Re: Lower download speeds with new router

Anonymous — Wed, 11 May 2022 11:26:01 GMT

Hi,

Ok, no problem. If the main socket does have a test socket then if possible when you get a chance, could you connect the microfilter, router and phone directly at the test socket and we can re-check the connection stats again in this set up just to rule this out and to see if DLM makes any changes.

Thanks

Re: Lower download speeds with new router

mdeloughry — Wed, 11 May 2022 16:10:01 GMT

I've connected via the test socket and it still is connected; I haven't seen any change in speed.

Re: Lower download speeds with new router

Anonymous — Thu, 12 May 2022 05:31:51 GMT

Hello,

Thank you for confirming. We will check this again tomorrow as it can take DLM between 24-48hrs to make changes to the speed.

Thanks

Re: Lower download speeds with new router

mdeloughry — Fri, 13 May 2022 06:55:05 GMT

Hi,

I was just wondering if there's any news on this? It's coming up to a week of poor speeds and I would like to get this resolved as soon as possible.

Thanks

Matt

Re: Lower download speeds with new router

Chris-TalkTalk — Fri, 13 May 2022 08:09:35 GMT

Hi Matt,

Is your router currently connected to your test socket?

Chris

Re: Lower download speeds with new router

mdeloughry — Fri, 13 May 2022 08:15:36 GMT

Yeah, it's been connected all the time.

Re: Lower download speeds with new router

Chris-TalkTalk — Fri, 13 May 2022 08:26:30 GMT

OK thanks. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Lower download speeds with new router

mdeloughry — Fri, 13 May 2022 08:33:50 GMT

I've actually just had to dig my old phone to test but yeah as far as I can tell there is no crackle and sounds perfectly normal to me, as I mentioned this only started to occur when the new router was installed.

but again I'm not sure this seems like a line problem as even though I'm getting a lot worse download speed than I did previously, I'm actually getting a much better upload.

Re: Lower download speeds with new router

Chris-TalkTalk — Fri, 13 May 2022 08:44:29 GMT

Thanks for trying that. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and let us know when you've done this

Thanks

Chris

Re: Lower download speeds with new router

mdeloughry — Fri, 13 May 2022 09:26:04 GMT

Hi,
I've just gone ahead and done that.

Thanks

Matt