topic VPN Not Connecting in Broadband

VPN Not Connecting

EmmaHarrick — Fri, 13 May 2022 11:42:24 GMT

Hi there,

Can support please assist with my VPN connection.

I am having the same issue as other customers and believe it is due to firmware?

Thanks,

Emma.

Debbie-TalkTalk — Fri, 13 May 2022 11:51:37 GMT

Hi Emma

Apologies for this.

Will it be ok if I make a change to your router firmware now?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

EmmaHarrick — Fri, 13 May 2022 12:00:09 GMT

Hi Debbie,

Yes, please go ahead.

Thank you.

Emma.

Debbie-TalkTalk — Fri, 13 May 2022 12:09:29 GMT

Hi Emma

All updated 🙂

Please can you retest and let us know how you get on.

Thanks

Debbie