topic Re: VPN not connecting in Broadband

VPN not connecting

Charity1 — Fri, 13 May 2022 10:52:12 GMT

I can no longer connect to my work VPN. I can see that other people have had issue, and I’ve been directed to a YouTube video that discusses it. The help desk have had me changing various things with the hardware but I understand that this is a software issue. Can anyone help please?

Re: VPN not connecting

Debbie-TalkTalk — Fri, 13 May 2022 11:08:18 GMT

Hi Charity1

Please can you update your Community Profile to include your name and TalkTalk landline number, I can then take a look at this for you.

Thanks

Debbie

Re: VPN not connecting

Charity1 — Fri, 13 May 2022 12:14:14 GMT

Thanks Debbie, that’s done.

Re: VPN not connecting

Debbie-TalkTalk — Fri, 13 May 2022 12:19:00 GMT

Hi Charity1

Thank you.

Will it be ok if I make a change to your router firmware now?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: VPN not connecting

Nuala34 — Fri, 13 May 2022 12:24:38 GMT

@Debbie-TalkTalk

Hi, this topic seems similar to my own problem, hopefully I can ask here? (let me know if I should make a separate post)

I've recently lost the ability to connect to my work VPN through my TalkTalk connection. In the past I was able to get this by disabling the Scam Protection setting, but now it still refuses to work - does my router need the updates some people are talking about in posts here?

Re: VPN not connecting

Charity1 — Fri, 13 May 2022 13:57:09 GMT

Hi Debbie

i replied to say that it’s ok for you to make a change to the router firmware, not sure if you received that.

Charity

Re: VPN not connecting

Karl-TalkTalk — Fri, 13 May 2022 14:09:16 GMT

The update should be done now.

Regards,

Karl.