topic Re: Sky Minibox Hotspot Activation problem in Broadband

Sky Minibox Hotspot Activation problem

kasapeky — Mon, 16 May 2022 16:11:29 GMT

Hi,

I have Talktalk Broadband and Sky Q TV with 2 x miniboxes feeding satellite TVs.

You can make the miniboxes into WiFi hotspots, which is ideal as 1 of the miniboxes is wired to a room with no wifi.

Problem is, Sky Main box won't activate the hotspots as it says "your router's wifi security doesn't meet our min requirements. ..contact your broadband provider to see if they can update your router to have WPA2 security"

As far as I can see the router has WPA2 security.

I have called Sky and Talktalk and both say they can't do anything and I should call the other!

Anybody got any ideas?

Thanks

Pete

Re: Sky Minibox Hotspot Activation problem

Gondola — Mon, 16 May 2022 16:25:35 GMT

Hi kasapeky

You're right that the TalkTalk Wi-Fi router / hub does have WPA2 security. Try setting the security to just WPA2 only.

Re: Sky Minibox Hotspot Activation problem

kasapeky — Tue, 17 May 2022 16:49:52 GMT

Hi Gondola, I replied earlier but it seems to have disappeared. Have checked and have WPA2 Personal for security. I know there is WPA2 Enterprise but am scared to mess with that. Still not resolved.

Re: Sky Minibox Hotspot Activation problem

Gondola — Wed, 18 May 2022 06:44:57 GMT

Hi kasapeky

WPA2 Personal is good. The Sky Q Box should accept this security setting. As the Sky Help Guide for this feature says "you may need to restart your router/hub and try the setup again"

How to enable WiFi Hotspots for non-Sky Broadband lines