topic Re: VPN connection not working in Broadband

VPN connection not working

EmsJL — Mon, 16 May 2022 20:12:38 GMT

Hi, like many others I'm having issues connecting to my work VPN. This has worked fine for many years. Please could you advise what can be done?

Re: VPN connection not working

Skynet_TX — Mon, 16 May 2022 20:38:47 GMT

Hi @EmsJL,

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.

Re: VPN connection not working

EmsJL — Mon, 16 May 2022 21:01:00 GMT

Hi, thanks for the reponses. Yes I have the Sagemcom wi-fi hub and the VPN software is built in. Hopefully this can be resolved quite quickly.

Re: VPN connection not working

Karl-TalkTalk — Tue, 17 May 2022 05:56:58 GMT

I've made a change to your router, try the VPN connection this morning and let me know.

Thanks

Karl.

Re: VPN connection not working

EmsJL — Tue, 17 May 2022 16:52:19 GMT

Thanks Karl. This is now working.

Re: VPN connection not working

jrs270575 — Tue, 17 May 2022 20:40:29 GMT

Hi I’m having the exact same problem,

please can someone help ?

Re: VPN connection not working

Skynet_TX — Tue, 17 May 2022 21:44:57 GMT

@jrs270575, I've just posted in the topic you started, the staff here will provide more help in that topic

Re: VPN connection not working

Debbie-TalkTalk — Wed, 18 May 2022 04:58:15 GMT

Hi EmsJL

That's great, thanks for letting us know.

Debbie

Re: VPN connection not working

Lorraine44 — Tue, 27 Sep 2022 22:53:54 GMT

Hi,

I have the same problem, VPN suddenly stopped working and I need the connection for my work. Our IT guys say I need a Firmware update or a new router. Can you help please? I’ve been a Talktalk customer for years but can’t get this issue resolved via customer service. Any help would be great. Thanks

Re: VPN connection not working

Debbie-TalkTalk — Wed, 28 Sep 2022 05:39:27 GMT

Hi @Lorraine44

Please can you create a new topic on the Community, I can then take a look at this for you.

Thanks