topic Re: VPN Stopped working in Broadband

VPN Stopped working

mhicks4921 — Tue, 17 May 2022 08:36:36 GMT

My VPN Has stopped working and i am unable to connect to my work servers.

looking through the forums my firmware version maybe the issue (SG4K100136)

how do i fix this?

Re: VPN Stopped working

Chris-TalkTalk — Tue, 17 May 2022 08:47:27 GMT

Hi mhicks4921,

If you'd like us to take a look at this for you can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: VPN Stopped working

mhicks4921 — Tue, 17 May 2022 09:03:06 GMT

Hi Chris,

I have completed my profile as requested

Re: VPN Stopped working

Chris-TalkTalk — Tue, 17 May 2022 09:35:17 GMT

Thanks but could you also please add your TalkTalk landline telephone number so that we an locate you on our systems

Chris

Re: VPN Stopped working

mhicks4921 — Tue, 17 May 2022 09:42:30 GMT

Completed that now, my apologies

Re: VPN Stopped working

Chris-TalkTalk — Tue, 17 May 2022 10:39:56 GMT

No problem. We can roll back your firmware to an earlier version to see if this resolves the problem, would you like to give this a try?

Chris

Re: VPN Stopped working

mhicks4921 — Tue, 17 May 2022 10:41:01 GMT

yes please that would be great

Re: VPN Stopped working

Chris-TalkTalk — Tue, 17 May 2022 11:20:30 GMT

Is it OK to do it now, it will take up to 20 minutes to complete?

Chris

Re: VPN Stopped working

mhicks4921 — Tue, 17 May 2022 11:21:42 GMT

thats fine thank you

Re: VPN Stopped working

Chris-TalkTalk — Tue, 17 May 2022 11:36:19 GMT

OK, I'll start the update now, it will take up to 20 minutes to complete, please don't switch off your router

Chris

Re: VPN Stopped working

mhicks4921 — Tue, 17 May 2022 12:14:46 GMT

worked perfectly thank you

Re: VPN Stopped working

Chris-TalkTalk — Tue, 17 May 2022 12:23:29 GMT

That's great news, thanks for letting me know 🙂

Chris