topic ERRATIC PINGS WIRELESS AND WIRED in Broadband

ERRATIC PINGS WIRELESS AND WIRED

gazdeth666 — Tue, 17 May 2022 21:57:04 GMT

My router Sagemcom 5364 since 2 days ago is now producing erratic pings, no internet slow internet etc. This is wired direct and on both wireless channels.

pings are just from various devices to the router 192.168.1.1

I've disbled each channel in turn 2.4gz and 5ghz - no effect

I've switched each channel to auto instead of fixed.

Am getting anything between 5 to 15 good 1ms pings then 4 or 5 no reply then replies again.

This is WIRED.

Different cables different devices, same every time.

Just resorted to a factory reset, same again...

i'm on fw SG4K100136, any chance you can roll my router back a version or provide the FW for me to do this? I've only 10 days left in contract and i've never had a blip until i started the process to move to another supplier.

Any suggestions?

Thanks

GAreth

Re: ERRATIC PINGS WIRELESS AND WIRED

Debbie-TalkTalk — Wed, 18 May 2022 05:52:49 GMT

Hi Gareth

I'm really sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie

Re: ERRATIC PINGS WIRELESS AND WIRED

gazdeth666 — Wed, 18 May 2022 08:53:36 GMT

Just done this Debbie thanks.

Re: ERRATIC PINGS WIRELESS AND WIRED

Chris-TalkTalk — Wed, 18 May 2022 10:47:36 GMT

Hi Gareth,

Thanks for updating your profile. Do the lights change on your router when the appears to drop?

Chris