topic Re: Speed problem in Broadband

Speed problem

Emik1 — Fri, 13 May 2022 18:45:15 GMT

Hi.

After few months with good service my speed has fallen and is floating all day.

Please see attached screenshot.

Re: Speed problem

Emik1 — Fri, 13 May 2022 18:47:12 GMT

Re: Speed problem

Gliwmaeden2 — Fri, 13 May 2022 19:10:41 GMT

@Emik1, what package are you on?

What are your normal expected speeds, and what does Service Centre say is the minimum guaranteed speed for your particular line?

You also need to complete your community forum profile details for TT staff to identify your account.

Go via your avatar/name; settings; launch profile wizard.

Staff will be back on here after the weekend. They respond Monday to Friday.

Re: Speed problem

Emik1 — Sat, 14 May 2022 08:13:12 GMT

Thanks for response. Minimum quaranteed speed is 14.9. I am onFibre 35

Re: Speed problem

Chris-TalkTalk — Mon, 16 May 2022 06:34:11 GMT

Hi Emik1,

Line test is passing but I can see that your speed has dropped and your connection appears to have been dropping too. Is your router currently connected to your Test socket, if you have one?

Chris

Re: Speed problem

Emik1 — Mon, 16 May 2022 06:49:17 GMT

Hi Chris. Yes is connected. So. I did all test as before as well. Definitely problem on Talk Talk site.

Re: Speed problem

Chris-TalkTalk — Mon, 16 May 2022 06:52:02 GMT

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Speed problem

Emik1 — Mon, 16 May 2022 07:56:21 GMT

No as I dont have any telephone.

Re: Speed problem

Chris-TalkTalk — Mon, 16 May 2022 08:25:01 GMT

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Speed problem

Emik1 — Mon, 16 May 2022 08:56:22 GMT

Hi Chris

Yes of course. Let me know date and time please

Re: Speed problem

Chris-TalkTalk — Mon, 16 May 2022 09:51:52 GMT

If you'd like us to go ahead with the engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details

Chris

Re: Speed problem

Chris-TalkTalk — Tue, 17 May 2022 06:32:09 GMT

Thanks for answering the security questions. I've sent you a PM requesting a little more information

Chris

Re: Speed problem

Chris-TalkTalk — Tue, 17 May 2022 09:37:49 GMT

Hi,

I've sent you a PM

Chris

Re: Speed problem

Chris-TalkTalk — Wed, 18 May 2022 06:29:35 GMT

Hi Emik1

I've booked the appointment for tomorrow morning - May 19 2022, AM (8am-1pm) - please let us know how you get on

Chris

Re: Speed problem

Anonymous — Mon, 23 May 2022 05:40:23 GMT

Morning,

How are you getting on?

Thanks