topic Re: Router firmware compatible with PPTP VPN in Broadband

Router firmware compatible with PPTP VPN

MisterDiPY — Wed, 18 May 2022 13:03:42 GMT

My wife's company uses a PPTP VPN, she is currently speaking to someone through your online chat but they don't appear to be able to help or understand the issue. Our router firmware needs to be upgraded or downgraded to a version that is compatible with PPTP VPN. Can someone urgently help us with this at all?

Re: Router firmware compatible with PPTP VPN

Skynet_TX — Wed, 18 May 2022 19:37:22 GMT

Hi @MisterDiPY,

What model of router do you have ?

If you have the Sagemcom Wi-Fi Hub, and the VPN has recently stopped working, then this will probably have been caused by the firmware upgrading to a new version.

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.

Re: Router firmware compatible with PPTP VPN

Debbie-TalkTalk — Thu, 19 May 2022 05:14:07 GMT

Hi MisterDiPY

Apologies for this.

I've made a change to your router firmware, please can you retest and let us know how you get on.

Thanks

Debbie

Re: Router firmware compatible with PPTP VPN

MisterDiPY — Thu, 19 May 2022 06:59:18 GMT

Oh thanks Debbie I just saw you message, thanks so much! VPN is now connected!

Is the firmware likely to change again and disrupt the VPN again in the future?

Re: Router firmware compatible with PPTP VPN

Debbie-TalkTalk — Thu, 19 May 2022 07:05:21 GMT

Hi MisterDiPY

No problem 🙂 I'm so glad to hear that this is now working ok.

The next firmware version will be fully tested for this issue before being rolled out.

Thanks

Re: Router firmware compatible with PPTP VPN

CMat123 — Fri, 30 Jun 2023 12:05:25 GMT

Hi,

Myself and my wife are having the exact same problem, and phone support don't seem to understand the issue either. Could someone look into this for me too please?

Thanks

Re: Router firmware compatible with PPTP VPN

Debbie-TalkTalk — Fri, 30 Jun 2023 12:08:40 GMT

Hi @CMat123

I'm sorry to hear this.

Please can you create a new topic/thread on the Community, we can then take a look at this for you.