topic Re: Connected to router but no internet in Broadband

Connected to router but no internet

mattjreid — Thu, 19 May 2022 08:21:40 GMT

My router has had difficulties connecting since yesterday afternoon - now there is no internet at all.

I have tried restarting it. I have enclosed a screenshot of the router log.

What should I try next?

Re: Connected to router but no internet

Chris-TalkTalk — Thu, 19 May 2022 08:30:52 GMT

Hi Matt,

Line test is passing and router appears to be connected to the Internet at the moment. What colour is the light on the router?

Chris

Re: Connected to router but no internet

mattjreid — Thu, 19 May 2022 08:35:15 GMT

The colour is light blue.

Re: Connected to router but no internet

Chris-TalkTalk — Thu, 19 May 2022 08:37:17 GMT

OK thanks. Could you switch your router off and leave it off for at least 30 minutes then switch back on and retest, please let us know how you get on

Chris

Re: Connected to router but no internet

mattjreid — Thu, 19 May 2022 09:26:43 GMT

I switched it off for 35 minutes and initially the only server that would respond was google.com. ox.ac.uk - which is the nearest big server to me - and bbc.co.uk did not respond.

After 10 minutes I got a response from all of the above servers - so I think I have normal service again.

What do you could be the cause of those and how can I avoid it happening again?

Re: Connected to router but no internet

Chris-TalkTalk — Thu, 19 May 2022 09:30:08 GMT

Glad to hear it's working again. I don't really know what caused the problem, everything looked OK from our side but switching the router off for 30 minutes forces the start of a new session which often resolves this type of issue.

Chris