topic Internet speed dropping in Broadband

Internet speed dropping

TerranceP — Thu, 19 May 2022 10:29:47 GMT

Over time, my internets speed consistently drops until I reset the router. When I have reset the router, I have speeds around 40 to 50 Mbps, but after a few days it can drop as low as 0.5 Mbps. This has been a problem for a while now and is getting really frustrating. Does anyone know why this might be happening?

For reference I'm on the Fibre 65 package, and I have a HG633 Huawei router.

Re: Internet speed dropping

Karl-TalkTalk — Thu, 19 May 2022 10:39:38 GMT

Can you add the home phone number or account number to your 'Community Profile' so I can take a look at your line.

Thanks

Karl.

Re: Internet speed dropping

TerranceP — Thu, 19 May 2022 11:04:05 GMT

Hi Karl.

I have just updated my profile to include my home phone number. Thanks for taking a look.

Re: Internet speed dropping

Karl-TalkTalk — Thu, 19 May 2022 11:19:11 GMT

Seeing a few errors on the wifi side.

I've a new router out for testing, see if this helps.

Thanks

Karl.

Re: Internet speed dropping

TerranceP — Thu, 19 May 2022 11:24:44 GMT

Hi Karl.

That's great, thanks very much for your help.

Re: Internet speed dropping

Karl-TalkTalk — Thu, 19 May 2022 11:33:10 GMT

No Problem 🙂

The current router is from 2016, so chances are it is failing, so lets rule that out first and then see what happens.

Karl