topic Re: Thanks DLM, not in Broadband

Thanks DLM, not

Divsec — Thu, 19 May 2022 07:47:32 GMT

Hi I've enjoyed an excellent, for my area, rock solid service. No disconnections, no drop outs, nothing bad at all. This obviously upset DLM and it started tweaking 3 or 4 days ago, nett result 20% reduction in speeds.

I'm going for a 30 minute reboot later today and hopefully this will get everything back to normal.

Why can't rural Norfolk have fibre?

Re: Thanks DLM, not

Anonymous — Thu, 19 May 2022 07:51:18 GMT

Morning,

I'm sorry to hear this. If there is no improvement following this then please let us know and we can take a look for you.

Thanks

Re: Thanks DLM, not

Divsec — Thu, 19 May 2022 07:54:52 GMT

Thanks @Anonymous wish my connection was as quick as your responses.

Re: Thanks DLM, not

Anonymous — Thu, 19 May 2022 07:56:15 GMT

Ha ha, thanks 🙂

Re: Thanks DLM, not

Divsec — Thu, 19 May 2022 10:45:56 GMT

Hi @Anonymous well that has shown no improvement. I'd be grateful if you could have a look, but I'm not optimistic (not doubting your abilities)

Re: Thanks DLM, not

Debbie-TalkTalk — Thu, 19 May 2022 11:14:00 GMT

Hi Divsec

Thanks for your reply.

The line is in sync at 24.1mb. What speed were you previously receiving?

Re: Thanks DLM, not

Divsec — Thu, 19 May 2022 11:43:10 GMT

Oh don't say I've upset Michelle 🤐🤦.

Here's the sam knows data from the beginning of the month

10 May24.1 Mbps6.99 Mbps9.74 ms0.00224 %09 May24.6 Mbps6.95 Mbps10.4 ms0.15 %08 May26.4 Mbps6.83 Mbps10.4 ms0.0 %07 May26.3 Mbps6.82 Mbps10.4 ms0.0 %06 May26.2 Mbps6.82 Mbps9.87 ms0.0 %05 May26.4 Mbps6.86 Mbps10.3 ms0.0 %04 May26.4 Mbps6.86 Mbps10.4 ms0.00419 %03 May26.4 Mbps6.86 Mbps10.4 ms0.00205 %02 May26.4 Mbps6.86 Mbps9.62 ms0.00246 %01 May26.3 Mbps6.78 Mbps10.4 ms

And now creeping down towards 22mbps, all via Sam knows wired

Re: Thanks DLM, not

Debbie-TalkTalk — Thu, 19 May 2022 11:46:23 GMT

Hi Divsec

Ahh no she's ok 🙂

We can see that the sync speed is starting to increase. Please can you leave the router powered up and I can check the connection stats again tomorrow?

Thanks

Re: Thanks DLM, not

Divsec — Thu, 19 May 2022 11:48:08 GMT

Thanks @Debbie-TalkTalk yes will do.

Re: Thanks DLM, not

Debbie-TalkTalk — Thu, 19 May 2022 11:49:13 GMT

Hi Divsec

Thank you. Hopefully DLM will increase the speed again.

Debbie

Re: Thanks DLM, not

Divsec — Fri, 20 May 2022 11:08:48 GMT

Hi both, no improvement overnight, let's see how the weekend goes. Hope you have a good one.

Re: Thanks DLM, not

Debbie-TalkTalk — Fri, 20 May 2022 11:29:59 GMT

Hi Divsec

I've had a look at the connection stats again and I can see that the sync speed is the same.

This has been detected - Regular Interference Observed Daily.

Is your router located near to any devices that could cause any interference?

Thanks

Re: Thanks DLM, not

Divsec — Fri, 20 May 2022 11:41:47 GMT

That's a new one @Debbie-TalkTalk ! In the same room are the deco 9 wired mesh and the samknows wired device. Also an Alexa dot which I've now moved to a different location. Be interesting to see if that improves things.

Re: Thanks DLM, not

Debbie-TalkTalk — Fri, 20 May 2022 11:57:59 GMT

Hi Divsec

Thanks for your reply.

I will check the connection stats again on Monday and I will post back on this thread.

Debbie

Re: Thanks DLM, not

Divsec — Mon, 23 May 2022 04:33:28 GMT

Morning all i hope you had a good weekend. No discernible change here, not a lot more we can do I suspect, other than the regular observed interference.

Re: Thanks DLM, not

Debbie-TalkTalk — Mon, 23 May 2022 07:17:34 GMT

Hi Divsec

The Interference on the line is still being detected. I think this may be preventing DLM from increasing the speed.

Do you use cordless phone?

Re: Thanks DLM, not

Divsec — Mon, 23 May 2022 07:20:34 GMT

Hi @Debbie-TalkTalk yes I do, I'll move it from the room during the day.

Re: Thanks DLM, not

Debbie-TalkTalk — Mon, 23 May 2022 07:32:27 GMT

Hi Divsec

I just thought it would be worth checking this just in case this is causing any interference.

Thanks