topic Re: Lost Hub Power Supply! in Broadband

Lost Hub Power Supply!

mpross75 — Thu, 19 May 2022 00:48:46 GMT

Hello,

I've just moved home and somewhere along the way I've lost the power pack.

I'm wondering if anyone can let me know how I go about getting a replacement power supply for my Sagemcom Fast 5364?

Thanks.

Debbie-TalkTalk — Thu, 19 May 2022 05:18:21 GMT

Hi mpross75

I can send you a replacement router which will include new cables and a returns bag for your current router.

Would you like me to arrange this?

Thanks

Debbie

mpross75 — Thu, 19 May 2022 09:35:04 GMT

Yes please, that would be great!

Thank you very much!

Debbie-TalkTalk — Thu, 19 May 2022 09:40:24 GMT

Hi mpross75

No problem 🙂

The router and returns bag are on the way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

mpross75 — Fri, 20 May 2022 10:32:29 GMT

I think you have sent it to my old address Debbie?

Debbie-TalkTalk — Fri, 20 May 2022 10:53:14 GMT

Hi mpross75

I have sent the router to the address linked to the telephone number in your Community Profile.

Thanks

Debbie

mpross75 — Fri, 20 May 2022 11:14:21 GMT

Sorry I assumed you would of used new address?

Can't see how or where to change address?

Debbie-TalkTalk — Fri, 20 May 2022 11:15:40 GMT

Hi mpross75

Have you completed a Home Move to transfer your service?

mpross75 — Sat, 21 May 2022 00:11:38 GMT

Yes I have done that.

Also I have been told the hub has been received at my old address. I will send back old hub when I receive it.

Chris-TalkTalk — Mon, 23 May 2022 06:42:30 GMT

OK thanks 🙂