topic Re: Broadband drop outs in Broadband

Broadband drop outs

os99sk8 — Fri, 20 May 2022 10:28:08 GMT

Good morning,

For the past 2 days now we have been experiencing the broadband dropping out and it has since stopped working. Router light is white and indicating no issues. Ran the online connection test, all ok. When going to connect to the wifi on devices it just keeps saying unable to connect. All wifi devices on the house such as laptop and cameras won’t connect. Turning the router off and back on has not solved the issue either.

All help appreciated

Re: Broadband drop outs

Debbie-TalkTalk — Fri, 20 May 2022 11:12:48 GMT

Hi os99sk8

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults.

Would you like me to send a replacement router for testing so we can rule this out?

Thanks

Re: Broadband drop outs

os99sk8 — Fri, 20 May 2022 11:14:46 GMT

Yes please that would be great!

thanks

Re: Broadband drop outs

Debbie-TalkTalk — Fri, 20 May 2022 11:19:30 GMT

Hi os99sk8

Please can you send me a Private Message to confirm the name on the account, I can then send the router for testing.

Thanks

Re: Broadband drop outs

os99sk8 — Fri, 20 May 2022 11:24:19 GMT

All done for you

thanks

Re: Broadband drop outs

Debbie-TalkTalk — Fri, 20 May 2022 11:27:55 GMT

Hi os99sk8

Thanks for the Private Message.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Re: Broadband drop outs

os99sk8 — Fri, 20 May 2022 12:01:24 GMT

Thankyou and will do!

Re: Broadband drop outs

Debbie-TalkTalk — Fri, 20 May 2022 12:01:53 GMT

Hi os99sk8

Thank you 🙂

Debbie