topic Re: internet playing up in Broadband

internet playing up

codewahn — Tue, 17 May 2022 18:07:10 GMT

hiya, so for the last few days ive been having issues with connecting to wifi which would normally be fixed after restarting the router a few times (which i normally dont have to do) and today i have no internet atall after restarting its been almost 2 hours of the router flashing orange and getting nothing at one point it was orange and white but ive still had no internet, all the cables etc are fine and the fault test from talk talk comes back with no issues

Re: internet playing up

Gliwmaeden2 — Tue, 17 May 2022 18:10:37 GMT

Add your Talktalk landline number / account number to your community forum profile details for TT staff to identify your account, @codewahn.

You need to go via your avatar/name; settings; launch profile wizard.

Staff will reply during the day, Monday to Friday, when they reach your thread. There's a queue for attention.

Re: internet playing up

Debbie-TalkTalk — Wed, 18 May 2022 05:30:20 GMT

Hi codewahn

I'm really sorry to hear this.

The line test is clear but it shows that the router is switched off.

Is the router off at the moment?

Re: internet playing up

codewahn — Wed, 18 May 2022 05:58:14 GMT

Hiya debbie, the router is turned on but only flashed orange on and off. I did manage to talk to someone last night and said the router is faulty

Re: internet playing up

Debbie-TalkTalk — Wed, 18 May 2022 06:06:07 GMT

Hi codewahn

Thanks for your reply.

Did our Faults Team confirm if they were sending you a new router?

Re: internet playing up

codewahn — Wed, 18 May 2022 09:01:53 GMT

The person i spoke to said i would be getting a new one sent to me but not any confirmation emails etc yet

Re: internet playing up

Karl-TalkTalk — Wed, 18 May 2022 09:09:09 GMT

I've checked for you, and a router order was placed last night, so a new one will be sent to you for testing.

Thanks

Karl.

Re: internet playing up

codewahn — Fri, 20 May 2022 20:29:12 GMT

new router came yesturday and everything seems to be working fine for the last 24 hours

Re: internet playing up

Anonymous — Mon, 23 May 2022 06:02:43 GMT

Hello,

I'm glad to hear this 🙂

Thanks