topic Re: Talk Talk Blocking Work VPN in Broadband

Talk Talk Blocking Work VPN

Firmware_Needed — Tue, 10 May 2022 10:50:25 GMT

Hi, I've been able to connect to my work VPN for years now and recently I cannot; other people can still connect fine but I am having issues. It seems like this is happening to a lot of TalkTalk members.

Can you please resolve this for me, I have contected IT company and they have tried everything they can and come to the conclusion it's from TalkTalk's end.

Re: Talk Talk Blocking Work VPN

Divsec — Tue, 10 May 2022 10:57:42 GMT

Hi @Firmware_Needed your post has been escalated and fortunately it's an easy fix which the team can apply at your convenience

Re: Talk Talk Blocking Work VPN

Firmware_Needed — Tue, 10 May 2022 10:58:50 GMT

Great, it's convienent whenever possible really; I need it ASAP.

Thanks for the reply.

Re: Talk Talk Blocking Work VPN

Chris-TalkTalk — Tue, 10 May 2022 11:05:34 GMT

Hi,

Would you like me to update your firmware now, it can take up to 20 minutes?

Chris

Re: Talk Talk Blocking Work VPN

Firmware_Needed — Tue, 10 May 2022 11:06:03 GMT

Hi Chris, yes that would be great thank you.

Re: Talk Talk Blocking Work VPN

Chris-TalkTalk — Tue, 10 May 2022 11:07:06 GMT

OK, I'll start the update now, please don't switch off your router

Chris

Re: Talk Talk Blocking Work VPN

Firmware_Needed — Tue, 10 May 2022 11:18:24 GMT

Hi Chris, all sorted now; thank you for the assistance.

Re: Talk Talk Blocking Work VPN

Chris-TalkTalk — Tue, 10 May 2022 11:19:05 GMT

No problem 🙂

Re: Talk Talk Blocking Work VPN

robhansel — Sun, 22 May 2022 18:34:59 GMT

hi, our vpn no longer works through home talk talk fibre, it works out of home at other business, cafes, and other personal broadband providers and we have had confirmation from our work IT service that it is a Talktalk issue. I have had 3 missed call backs and wasted 3 evening and aweekend waiting for these. Is there any one on line capable of resolving this and how do I raise a complaint?

Re: Talk Talk Blocking Work VPN

Chris-TalkTalk — Wed, 25 May 2022 08:31:18 GMT

Hi robhansel,

Please start your own thread and we'll be happy to help

Chris