topic Re: Cannot connect to router wirelessly in Broadband

Cannot connect to router wirelessly

gowerboy1 — Sun, 22 May 2022 12:41:20 GMT

I have a talk talk Huawei router and Powerlink (?) extender.

I can pick up signal on a tablet from the extender but the two PCs that are next to the router will not connect wirelessly even though I have had no problems since it was installed (10 years ago?). I have connected one PC to the router using an ethernet cable and that is working ok. The signal strength is good 36 mBs .

I've done all the turning on and off and resetting the router and that makes no difference

Help would be appreciated

Re: Cannot connect to router wirelessly

KeithFrench — Sun, 22 May 2022 13:59:12 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What are the WiFi specifications of the WiFi network adapters in these two PCs?

3. Do you get any error messages when you fail to connect, if so please include a screenshot of them?

Re: Cannot connect to router wirelessly

gowerboy1 — Sun, 22 May 2022 16:58:10 GMT

The router is a talk talk Huawei HG633.

I left the machines for about three hours and thought that before I replied that I would check if the machine (a laptop) that had the ethernet cable would work without it - it has!!!!

I then checked the PC and this is now working wirelessly

Maybe the router was having a rest before it watched the football

I have no idea what had happened

Re: Cannot connect to router wirelessly

KeithFrench — Sun, 22 May 2022 21:01:57 GMT

Perhaps the router needs swapping out in case it has a hardware fault on it. I'll ask TalkTalk to consider this for you.

Re: Cannot connect to router wirelessly

Debbie-TalkTalk — Mon, 23 May 2022 06:47:22 GMT

Hi gowerboy1

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router for testing.

Thanks

Debbie

Re: Cannot connect to router wirelessly

gowerboy1 — Mon, 23 May 2022 07:03:00 GMT

Thank you

Re: Cannot connect to router wirelessly

Debbie-TalkTalk — Mon, 23 May 2022 07:10:09 GMT

Hi gowerboy1

Please let me know once your profile has been updated and I can send out the replacement router.

Thanks

Re: Cannot connect to router wirelessly

gowerboy1 — Mon, 23 May 2022 08:18:13 GMT

Hi Debbie

I can't get past the second screen on the profile update as I can't scroll down to the next button

Re: Cannot connect to router wirelessly

Debbie-TalkTalk — Mon, 23 May 2022 08:26:06 GMT

Hi gowerboy1

Have you tried this using a different device or browser?

Re: Cannot connect to router wirelessly

gowerboy1 — Mon, 23 May 2022 13:35:12 GMT

I've used two different machines and three browsers and they are all the same - first page OK then can't see button to go from second page to third page

Re: Cannot connect to router wirelessly

Debbie-TalkTalk — Mon, 23 May 2022 13:39:44 GMT

Hi gowerboy1

I can now see the details in your Community Profile, thank you.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Cannot connect to router wirelessly

gowerboy1 — Mon, 23 May 2022 13:48:51 GMT

Thanks Debbie

Will do

Geoff

Re: Cannot connect to router wirelessly

Debbie-TalkTalk — Mon, 23 May 2022 13:50:09 GMT

Hi Geoff

Thank you 🙂

Debbie