topic Unable to connect to VPN in Broadband

Unable to connect to VPN

steve303303 — Mon, 23 May 2022 08:42:18 GMT

I have been unable to connect to my company VPN for a couple of weeks now. My colleague had the same issue and is with TalkTalk also. It was fixed by updating the firmware on his router. Could somebody please assist?

Re: Unable to connect to VPN

Chris-TalkTalk — Mon, 23 May 2022 09:01:55 GMT

Hi Steve,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Unable to connect to VPN

steve303303 — Mon, 23 May 2022 14:47:29 GMT

I have now updated the requested details on my profile.

Re: Unable to connect to VPN

Karl-TalkTalk — Mon, 23 May 2022 15:08:45 GMT

I've made a change to the router, test VPN and let me know if it's working now.

Regards,

Karl.

Re: Unable to connect to VPN

steve303303 — Wed, 25 May 2022 09:20:30 GMT

Hi Karl,

All is working ok now.

Can I please ask what you had to do? If any of my colleagues have the same issue, I will need to advise. I spent a lot of time the other day explaining to your colleagues over the phone that it was a router issue and a lot of time was wasted trying 1st and 2nd line support resolutions.

Thanks,

Steve.

Re: Unable to connect to VPN

Karl-TalkTalk — Wed, 25 May 2022 09:26:40 GMT

Hi Steve

I had to make a change to the router firmware. This is done via our ACS platform and front line will not have direct access to this. If any of your colleagues have an issue similar, please direct them to our Community here and we can quickly help them.

Regards,

Karl.