topic Re: Line Dropouts in Broadband

Line Dropouts

Allumri — Fri, 20 May 2022 09:15:24 GMT

Hello,

Been suffering from line drop outs for about the last 3 weeks. Usually speed tests indicate no problems (though if I time it correctly with a drop out, a small portion of the speed test will run down to 0.1mbps), but when I try to run a service status test I get the following message

Any help would be much appreciated.

Thanks

Re: Line Dropouts

Debbie-TalkTalk — Fri, 20 May 2022 09:35:02 GMT

Hi Allumri

I'm sorry to hear this.

I've completed a line test which hasn't detected any faults and the connection appears to be stable.

Is this affecting wired connections also or only wireless?

Thanks

Re: Line Dropouts

Allumri — Mon, 23 May 2022 10:09:10 GMT

Hello @Debbie-TalkTalk Thank you for coming back to me.

I've purchased a cable to check which will be delivered today - Will come back to you with more info thank you.

Re: Line Dropouts

Karl-TalkTalk — Mon, 23 May 2022 10:13:07 GMT

As soon as you test, please let us know, and our team will be here to help.

Regards,

Karl.

Re: Line Dropouts

Allumri — Mon, 30 May 2022 08:44:23 GMT

Hello,

I tested this last night and had no problem with a wired connection playing xbox live. This morning however using wireless the latency is really poor, my teams calls are dropping out every few minutes. My laptop is only 3 or 4 metres from the router so I don't believe its a distance issue.

Re: Line Dropouts

Karl-TalkTalk — Mon, 30 May 2022 08:50:53 GMT

I've made a channel change to the wifi, see if there is any improvement with this now. If not, we can try another router.

Thanks

Karl.

Re: Line Dropouts

Allumri — Mon, 30 May 2022 09:03:42 GMT

Thanks Karl, Still happening, as of right now;

Re: Line Dropouts

Karl-TalkTalk — Mon, 30 May 2022 09:14:37 GMT

I've a different model router on the way to see if this will improve the wifi performance.

Thanks

Karl.