topic Re: speedtest.net cannot be done for almost a week in Broadband

speedtest.net cannot be done for almost a week

hk_586 — Thu, 28 Apr 2022 13:09:16 GMT

speedtest.net cannot be connected. it happens not just today but almost a week.

is there any problems with your servers or anything i can do to fix this?

Re: speedtest.net cannot be done for almost a week

hk_586 — Thu, 28 Apr 2022 13:12:37 GMT

when i use the talktalk speedcheck at the bottom of the page, it shows:

Could not connect to the test server. A firewall could be blocking the connection or the server might be having some issues. Please try again later.

this has been happening for almost a week...

Re: speedtest.net cannot be done for almost a week

Chris-TalkTalk — Thu, 28 Apr 2022 13:19:20 GMT

Hi hk_586,

Which service do you have with us? Are you a fibre customer (FTTC) or future fibre customer (FTTP)?

Chris

Re: speedtest.net cannot be done for almost a week

hk_586 — Mon, 02 May 2022 11:00:29 GMT

screen 1screen 2

Re: speedtest.net cannot be done for almost a week

hk_586 — Mon, 02 May 2022 11:01:16 GMT

i tried yesterday to connect to some game servers but all returned with errors. can i know what has been happening? did other users have the same problems? please see attached the screen cap above.

Re: speedtest.net cannot be done for almost a week

hk_586 — Mon, 02 May 2022 11:02:43 GMT

shall i call to arrange an engineer's onsite check ?

Re: speedtest.net cannot be done for almost a week

Anonymous — Tue, 03 May 2022 07:31:25 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: speedtest.net cannot be done for almost a week

hk_586 — Wed, 04 May 2022 14:43:02 GMT

community profile updated.

Re: speedtest.net cannot be done for almost a week

hk_586 — Wed, 04 May 2022 14:44:10 GMT

i did a speedtest from talktalk.co.uk and i still got the message:

Could not connect to the test server. A firewall could be blocking the connection or the server might be having some issues. Please try again later.

Re: speedtest.net cannot be done for almost a week

mtlevy — Wed, 04 May 2022 15:10:23 GMT

have you tried https://fast.com, or https://speed.measurementlab.net - just to see if its a problem connecting to speedtest.net, or a wider issue?

Re: speedtest.net cannot be done for almost a week

hk_586 — Wed, 04 May 2022 16:02:47 GMT

both https://fast.com, or https://speed.measurementlab.net work good.

Re: speedtest.net cannot be done for almost a week

mtlevy — Wed, 04 May 2022 17:05:05 GMT

ok, so you can connect to other speed checkers, decent speed, and the ping rate isn't bad either.

I'm assuming your internet connection works for just about everything else?

Got to admit, from the info, I'd be looking at something on your machine, rather than a problem with your router, or your connection.
possibly a firewall/AV update (as more often than not those two run from the same company these days), or even an OS update.

Sorry, not sure what else i can suggest.

Re: speedtest.net cannot be done for almost a week

hk_586 — Sat, 07 May 2022 11:14:13 GMT

i can't do the speedtest from talktalk.co.uk (internet service provider's website) but normal internet browsing is ok.

also, i can't connect to most game servers.

do any others having the same or similar problems?

can anyone suggest what i can do to fix my problem?

many thanks! the same problem has been lasted over 2 weeks....

Re: speedtest.net cannot be done for almost a week

Chris-TalkTalk — Mon, 09 May 2022 07:04:30 GMT

Hi hk_586,

If you still need assistance can you please add your TalkTalk landline telephone number to your community profile

Thanks

Chris

Re: speedtest.net cannot be done for almost a week

hk_586 — Wed, 11 May 2022 10:42:07 GMT

add already, thanks Chris!

Re: speedtest.net cannot be done for almost a week

Anonymous — Wed, 11 May 2022 10:57:24 GMT

Hello,

I've run a test on the line now which hasn't detected a fault and the connection stats also look ok. Is this the only site that you can't access? Can I just confirm, that you've recently tried powering down the router for a full 30 minutes and also tested with different browsers and also with a different device?

Thanks

Re: speedtest.net cannot be done for almost a week

hk_586 — Wed, 11 May 2022 11:21:42 GMT

All noted with thanks. will try later today and let you know the findings.

Re: speedtest.net cannot be done for almost a week

Anonymous — Wed, 11 May 2022 11:22:55 GMT

Hi,

Great, thank you 🙂

Thanks

Re: speedtest.net cannot be done for almost a week

hk_586 — Mon, 23 May 2022 09:41:11 GMT

i login to the router, advance control, access control, change the firewall level from High (default) to Medium, and everything is ok now.

thanks for all the help!

Re: speedtest.net cannot be done for almost a week

hk_586 — Mon, 23 May 2022 09:47:31 GMT

not sure if this change to the default settings will have any impact to my internet security but it just gets the speedtest.net and the connection to the game servers working AGAIN!!!! i believe this is the intention of the talktalk system team to "enhance" the system security...