topic Re: VPN Connection in Broadband

VPN Connection

Nicki0 — Mon, 23 May 2022 18:57:06 GMT

Hiya, Can anyone help, I cannot connect to my office VPN, I have turned off my homeserve but that hasn't helped, I really need to get on ASAP. My router doesn't have a serial number on it

Re: VPN Connection

Divsec — Mon, 23 May 2022 19:28:10 GMT

Hi @Nicki0 not an uncommon problem at the moment and easily rectified (usually)

The team here will sort it for during tomorrow.

Re: VPN Connection

Nicki0 — Mon, 23 May 2022 20:12:51 GMT

Thank you, so pleased to hear that!

Re: VPN Connection

Anonymous — Tue, 24 May 2022 06:07:00 GMT

Hello,

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: VPN Connection

Nicki0 — Tue, 24 May 2022 06:31:32 GMT

Hi Michelle, i have done this now, i think 🙂

Re: VPN Connection

Debbie-TalkTalk — Tue, 24 May 2022 06:36:05 GMT

Hi Nicki0

Thank you. I will need to make a change to your router firmware, will it be ok if I do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: VPN Connection

Nicki0 — Tue, 24 May 2022 06:38:17 GMT

I'm at work all day today so you can do this any time you like, thank you for the quick response

Re: VPN Connection

Debbie-TalkTalk — Tue, 24 May 2022 06:57:30 GMT

Hi Nicki0

All updated 🙂

Please can you retest and let us know how the connection compares.

Thanks

Debbie

Re: VPN Connection

Divsec — Tue, 24 May 2022 07:01:28 GMT

Ah @Anonymous @Debbie-TalkTalk strike again! Nice one.

Re: VPN Connection

Debbie-TalkTalk — Tue, 24 May 2022 07:03:58 GMT

Thanks @Divsec 🙂