topic Re: VPN connection stopped Working in Broadband

VPN connection stopped Working

DawnieT1 — Mon, 23 May 2022 10:16:02 GMT

I used to be able to connect to my company VPN with no trouble, a few days ago this was not the case. On speaking to TalkTalk I was told, like so many others it would appear, that they had not changed anything that would cause the VPN not to work.

When I spoke to my IT guy, he immediately said it is a problem with TalkTalk as he has had a few clients with the same issue and TalkTalk were not prepared to do anything about it.

He even logged into my router and turned off the DMZ to allow traffic and we could connect to the VPN with no problems, so the firewall is definitely stopping the VPN coming in.

I do not want to pay out for an additional router or anything else that will allow me access to the VPN. TalkTalk should be able to fix this problem, especially as so many of us work from home.

TalkTalk please help and fix this issue

Re: VPN connection stopped Working

Karl-TalkTalk — Mon, 23 May 2022 10:35:42 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: VPN connection stopped Working

DawnieT1 — Mon, 23 May 2022 10:39:25 GMT

Home phone number now added

Re: VPN connection stopped Working

Karl-TalkTalk — Mon, 23 May 2022 10:48:45 GMT

I can make a change to the router however this will knock you offline for up to 10 minutes, when is it best to do this ?

Thanks

Karl.

Re: VPN connection stopped Working

DawnieT1 — Mon, 23 May 2022 12:26:50 GMT

Hi,

I'm in the office at the moment so you can do it anytime. Once I get home I'll check to see if I can connect using VPN - thanks

Re: VPN connection stopped Working

Karl-TalkTalk — Mon, 23 May 2022 12:30:31 GMT

OK, i'll push the update now and you can test when your at home.

Regards,

Karl.

Re: VPN connection stopped Working

DawnieT1 — Mon, 23 May 2022 12:57:10 GMT

Thank you, fingers crossed this works

Re: VPN connection stopped Working

Karl-TalkTalk — Mon, 23 May 2022 13:01:48 GMT

You're Welcome 🙂

Regards

Karl

Re: VPN connection stopped Working

DawnieT1 — Tue, 24 May 2022 08:05:07 GMT

All fixed - thanks

Re: VPN connection stopped Working

Karl-TalkTalk — Tue, 24 May 2022 08:23:38 GMT

Excellent. Thanks for confirming.

Karl.