topic Re: My VPN has stopped working in Broadband

My VPN has stopped working

randomuser5673 — Tue, 24 May 2022 13:24:20 GMT

Hi,

Please could you help me. my VPN connection to work has stopped working and I am getting a message “A connection to the remote computer could not be established, so the port used for this connection was closed”.

My router is talktalk router, Hardware Version FAST5364 3.00 and Software Version SG4K100136

Please can you help as I cant connect to my works VPN

Thanks very much.

Re: My VPN has stopped working

Karl-TalkTalk — Tue, 24 May 2022 13:28:36 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: My VPN has stopped working

randomuser5673 — Tue, 24 May 2022 14:12:28 GMT

Hi karl,
i have updated my details.

Re: My VPN has stopped working

Karl-TalkTalk — Tue, 24 May 2022 14:37:35 GMT

Can you add a home phone number or account number rather than a mobile to your 'Community Profile' so I can locate your details on our system.

Thanks

Karl.

Re: My VPN has stopped working

randomuser5673 — Tue, 24 May 2022 14:39:14 GMT

Hi karl,
i have updated my details.

Re: My VPN has stopped working

Karl-TalkTalk — Tue, 24 May 2022 15:00:07 GMT

I'll push an update to your router now. This will update the router and reboot. just let it do it's thing for 5 minutes, then it should be done.

Karl.

Re: My VPN has stopped working

Karl-TalkTalk — Tue, 24 May 2022 15:06:51 GMT

Should be done now, please test the VPN.

Thanks

Karl.

Re: My VPN has stopped working

randomuser5673 — Tue, 24 May 2022 15:09:29 GMT

Thank you Karl for your competence!

Re: My VPN has stopped working

Karl-TalkTalk — Tue, 24 May 2022 15:10:18 GMT

You're Welcome 🙂

Regards

Karl