topic Broadband not working (BL9 Area) in Broadband

Broadband not working (BL9 Area)

levineg1 — Fri, 27 May 2022 04:33:07 GMT

Please can somebody help. My broadband went off around 2am this morning and it won't come back on again.

I have tried two different routers and the problem persists.

Fault number REP-11408146

I cannot seem to contact a representative over the telephone anymore.

Re: Broadband not working (BL9 Area)

Debbie-TalkTalk — Fri, 27 May 2022 06:05:27 GMT

Hi levineg1

I'm really sorry to hear this.

I will run some tests on the line. Is the router connected at the test socket at the moment?

Thanks

Re: Broadband not working (BL9 Area)

levineg1 — Fri, 27 May 2022 09:13:14 GMT

Connected to master socket and still no service.

Two different routers tested and same result - won't connect 😞

Re: Broadband not working (BL9 Area)

Debbie-TalkTalk — Fri, 27 May 2022 09:13:53 GMT

Hi levineg1

Do you have a test socket?

Re: Broadband not working (BL9 Area)

levineg1 — Fri, 27 May 2022 09:25:20 GMT

I believe it is back on now 🙂 What was the actual problem?? How do you get support from Talk talk when there is a problem? There doesn't seem to be anyone available outside of 9 till 7.

Re: Broadband not working (BL9 Area)

Debbie-TalkTalk — Fri, 27 May 2022 09:35:54 GMT

Hi levineg1

Thanks for your reply.

I can't see any reported issues. If you do experience any further issues then please post back on this thread to let us know.

Debbie