topic Re: Outgoing emails (IMAP) in Broadband

Outgoing emails (IMAP)

capers62 — Mon, 30 May 2022 11:53:12 GMT

Hi there,

A problem with outgoing emails has started this morning, reason unknown at this stage.

I use Thunderbird with server settings which have not changed. At the moment only seems to be affecting outgoing messages for which an error is received:

"Sending of the message failed.
The message could not be sent because connecting to Outgoing server (SMTP) smtp.tiscali.co.uk failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again".

Any thoughts or advice would be appreciated :-).

Thanks,

Andy

Re: Outgoing emails (IMAP)

capers62 — Mon, 30 May 2022 12:00:14 GMT

It now appears to have corrected itself as I have just successfully sent an email which previously prompted an error message.

Re: Outgoing emails (IMAP)

Karl-TalkTalk — Mon, 30 May 2022 12:00:25 GMT

Can you try setting the smtp server as : smtp.talktalk.net

The rest of the settings are here : https://community.talktalk.co.uk/t5/Articles/Email-settings-IMAP-amp-POP3/ta-p/2204399

Karl.

Re: Outgoing emails (IMAP)

Karl-TalkTalk — Mon, 30 May 2022 12:01:48 GMT

Glad it is working now, hopefully just a blip.

Karl.

Re: Outgoing emails (IMAP)

capers62 — Mon, 30 May 2022 12:07:54 GMT

Thanks Karl, I did think about changing the outgoing server to the address you mentioned but wasn't sure if this would have any impact on the emails received - probably not as it's only the outgoing server affected.

The existing tiscali address has worked fine until now and currently back up and running.

However, are you recommending changing to the recommended outgoing mail server address smtp.talktalk.net?

Kind regards,

Andy

Re: Outgoing emails (IMAP)

Karl-TalkTalk — Mon, 30 May 2022 12:11:12 GMT

If all is working now, don't mess with it, but if there are issues, then try changing the outgoing server.

Karl.