topic Re: Returns bag in Broadband

Returns bag

Anonymous — Mon, 30 May 2022 09:27:08 GMT

I have received today a returns bag. I have not left, upgraded or replaced any TalkTalk equipment so assume this was sent in error. Can it be ignored as I do not want a £50 charge for not returning equipment.

Re: Returns bag

ferguson — Mon, 30 May 2022 10:28:53 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Returns bag

Arne-TalkTalk — Mon, 30 May 2022 12:35:20 GMT

Hi @Anonymous

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Returns bag (2)

Anonymous — Mon, 30 May 2022 13:19:31 GMT

I now know why I received returns bag, I was due today to be upgraded by Cityfibre as per emails of 18/5/22, 25/5/22 and 27/5/22. Unfortunately I didn't receive these in my inbox, they all went into my junk mail folder. I assume the bag would have been to return my old router. Engineers called mid-morning and I turned them away as I knew nothing about this upgrade. It was only after this that I discovered the missed emails. I am hoping to be able to re-arrange the upgrade.

Re: Returns bag

ferguson — Mon, 30 May 2022 13:24:06 GMT

I have merged this with the earlier topic.

@Anonymous @Arne-TalkTalk