topic Re: Cancellation of Service in Broadband

Cancellation of Service

bearpeje — Fri, 27 May 2022 13:14:11 GMT

I had a 'Live Chat' some weeks ago, about the Cancellation fees applicable if I cancelled my Talk Talk Package, Contract expires in August. From Memory, the exit fees were quoted at about £30.

However, I can't find any record of the Chat in my Account, nor the Transcript in my emails, which I would have certainly asked for.

So, I am trying to access Live Chat again, but there doesn't seem to be any way to do so ?

Any ideas how I can contact somebody at TalkTalk ?

Re: Cancellation of Service

martswain — Fri, 27 May 2022 16:04:07 GMT

You need to call 0345 172 0088 to get a cancellation processed.

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

The fees are also on that page.

Re: Cancellation of Service

Arne-TalkTalk — Tue, 31 May 2022 09:20:10 GMT

Hi @bearpeje

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards