topic Re: Connection in Broadband

Connection

Bouncing — Mon, 30 May 2022 22:05:36 GMT

I've followed all steps with turning everything on and off again then pairing the adaptors. The one closest to the router still has flashing green symbol. Adaptor closest to TV box has solid green symbols. Is the problem with the first connector? How the heck do you report or resolve it when chat function and phone not available and I'll be at work when they are?

Re: Connection

Anonymous — Tue, 31 May 2022 06:13:31 GMT

Hello,

Can I just confirm, have you had a look at the below Help Guide?

Fix a problem with your Wireless Powerline Adapter... - TalkTalk Help & Support

Thanks

Re: Connection

Bouncing — Tue, 31 May 2022 20:53:29 GMT

Yes. Can u help please

Re: Connection

Karl-TalkTalk — Wed, 01 Jun 2022 08:22:45 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks

Karl.