topic Re: VPN connection not working in Broadband

VPN connection not working

IanFinch — Tue, 31 May 2022 16:37:14 GMT

Hi,

I've been trying to connect to my works VPN and the following error keeps appearing: A connection to the remote computer could not be established, so the port used for this connection was closed. This has worked fine in the past, but within the last week this issue keeps appearing. The VPN I'm using is built in Windows 11 and my router version is SG4K100136.

Any help would be greatly appreciated.

Thanks,

Ian

Re: VPN connection not working

Skynet_TX — Tue, 31 May 2022 18:33:31 GMT

Hi @IanFinch,

That firmware is new, so it is likely this issue has been caused by your router upgrading to that version, SG4K100136 has been causing VPN issues for some customers. The support team here should be able to fix this for you when they are back tomorrow, they will either need to update some router settings, or change your firmware to a slightly different version.

Re: VPN connection not working

IanFinch — Tue, 31 May 2022 20:01:01 GMT

Hi @Skynet_TX

Thanks for getting back to me.

I appreciate the update and will await further correspondence .

Thanks,

Ian

Re: VPN connection not working

Karl-TalkTalk — Wed, 01 Jun 2022 08:01:34 GMT

Hi Ian,

firmware updated, please try the VPN and let me know.

Thanks

Karl.

Re: VPN connection not working

IanFinch — Wed, 01 Jun 2022 09:03:47 GMT

Hi @Karl-TalkTalk

It worked like a charm and I was able to connect to my works VPN this morning.

Thank you very much for your help.

Thanks,

Ian

Re: VPN connection not working

Karl-TalkTalk — Wed, 01 Jun 2022 09:04:15 GMT

You're Welcome 🙂

Regards

Karl