topic Re: Wifi down for 5 days!! in Broadband

Wifi down for 5 days!!

Felicity3 — Sun, 05 Jun 2022 08:11:32 GMT

Hello!

Following construction workers digging into the ground outside my house to fit virgins new services, my talktalk broadband has stopped working! I ran a test and got an email saying ’We've had a look at your connection and unfortunately found a problem between the exchange and your home’ they then said an engineer would come in 2-3 days, this was now 5 days ago and i’ve heard nothing since with no wifi! I will have no choice but to switch providers if this isn’t sorted soon, has anyone else had this or know how long it takes to resolve?

Re: Wifi down for 5 days!!

martswain — Sun, 05 Jun 2022 08:26:12 GMT

@Felicity3 what service do you have and is it over the phone line ?

Is the phone service working ?

If the issue is an underground fault with the phone cable, changing ISPs to any other company that uses that line will just mean taking the issue with you.

With the Jubilee Bank Holidays I expect Openreach will have a backlog of faults to clear.

Staff will be back here tomorrow and playing their own game of catch up.

Re: Wifi down for 5 days!!

Karl-TalkTalk — Mon, 06 Jun 2022 07:53:14 GMT

Hi Felicity

There is an issue with the infrastructure, possibly impacted by the recent construction work.

This is currently in hand with Openreach, however there will have been a delay due to the Bank Holidays.

Thanks

Karl.