topic Re: VPN not connecting in Broadband

VPN not connecting

Craig1962 — Sun, 05 Jun 2022 12:51:58 GMT

My connection has also stopped working, how do you get talktalk to adjust the firmware which has been highlighted as a problem?

Re: VPN not connecting

Skynet_TX — Sun, 05 Jun 2022 18:39:38 GMT

Hi @Craig1962,

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

The support team here will be back tomorrow, although they will have to catch up on the posts that have been made over the last four days first. So just wait for one of the support team to reach this post, they will then be able to help.

Re: VPN not connecting

Debbie-TalkTalk — Mon, 06 Jun 2022 07:14:05 GMT

Hi Craig

I'm sorry to hear this.

Is your router switched on at the moment? I will need to make a change to your router firmware.

Thanks

Re: VPN not connecting

Anonymous — Thu, 09 Jun 2022 06:58:13 GMT

Morning,

How are you getting on? Do you still need assistance with this?

Thanks