topic Re: Dropped Wifi Coverage & Sky Q mini issues in Broadband

Dropped Wifi Coverage & Sky Q mini issues

templeside — Sun, 05 Jun 2022 13:41:53 GMT

Hello

We had a power cut last night and since then our Sky Q mini box in the kitchen had been unable to connect to the wifi so we can’t watch it. and our phones have also been struggling in that room. The signal just doesn’t seem to be reaching as far as it was. Everything has been rebooted many times and nothing has changed.

Perhaps the router has developed a fault from the power cut? It’s crazy how it was all fine yesterday and today. Not so much.

Re: Dropped Wifi Coverage & Sky Q mini issues

KeithFrench — Sun, 05 Jun 2022 13:48:19 GMT

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Dropped Wifi Coverage & Sky Q mini issues

templeside — Sun, 05 Jun 2022 14:02:13 GMT

It’s the black hub

Re: Dropped Wifi Coverage & Sky Q mini issues

KeithFrench — Sun, 05 Jun 2022 14:03:46 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

Re: Dropped Wifi Coverage & Sky Q mini issues

Debbie-TalkTalk — Mon, 06 Jun 2022 07:24:30 GMT

Thanks @KeithFrench