topic Re: Disconnections daily in Broadband

Disconnections daily

adrian555155 — Mon, 30 May 2022 05:26:19 GMT

Hi, after one and a half month of no disconnects I've started having issues again. Last time it was due to some phone line fault which you guys have fixed.

As of 17th May, my Internet disconnected once and I was put on interleaved, ever since its been disconnecting almost daily, sometimes twice a day, I was then recently put on the even more stable profile with higher latency and even slower speeds but it still proceeded to disconnect daily, TT status page said 'your broadband connection could be improved' and said that there was intermittent disconnects taking place.

Recently tried turning router off for over 30 minutes which didn't help. Then last Friday I connected to a test socket and left it there over the weekend, it's still connected to it, since then there have been no disconnects for two days, and service page says I've got a healthy connection. Dlm still not made my any changes though.

Re: Disconnections daily

Karl-TalkTalk — Mon, 30 May 2022 06:45:21 GMT

The current sync speed is above expected, and all tests are showing clear. If the connection is dropping but then remains stable when connected to the test socket, this may indicate an issue with the faceplate of the socket.

Thanks

Karl.

Re: Disconnections daily

adrian555155 — Mon, 30 May 2022 07:00:09 GMT

That's what it's looking like at the moment, I'm going to leave it in the test socket for a few more days and see what happens. Hopefully it remains stable and DLM puts me back on a faster profile. If or when it does I will try with the faceplate on and again leave it for a few days. I do hope it was just a short term thing. I will keep you updated in a few days.

Re: Disconnections daily

Karl-TalkTalk — Mon, 30 May 2022 07:02:41 GMT

No Problem 🙂

Karl

Re: Disconnections daily

adrian555155 — Fri, 03 Jun 2022 03:17:30 GMT

Hi, since plugging to the test socket, it has not disconnected for 5 days and 18 hours, which is good considering it was disconnecting daily. So I decided to put the faceplate back on, this was at 6PM on Thursday, after 4 hours at 10PM there was a disconnect again.

Re: Disconnections daily

Debbie-TalkTalk — Mon, 06 Jun 2022 07:15:34 GMT

Hi adrian555155

Thanks for your reply.

How has the connection been since your last post?

Re: Disconnections daily

adrian555155 — Mon, 06 Jun 2022 07:31:00 GMT

Hi, I am not at home at the moment, but last night I checked and there were no disconnects for 3 days while connected to the faceplate.

Not sure what to think anymore I am clueless at the cause. Before the disconnection started I was on fast path for over a month without a single Internet drop, and now I'm on extra slow and stable profile but disconnects are still taking place, it just seems they are not taking place daily anymore.

Any ideas?

Re: Disconnections daily

Debbie-TalkTalk — Mon, 06 Jun 2022 07:42:32 GMT

Hi adrian555155

Just to confirm, is the connection as stable with the faceplate re connected?

Re: Disconnections daily

adrian555155 — Mon, 06 Jun 2022 08:10:54 GMT

It is better than it was yes, it disconnected daily beforehand, but of course it disconnected on the same day that I put the faceplate back on, so now I am wondering if it would have disconnected if I had left it with the test filter on..

Re: Disconnections daily

Debbie-TalkTalk — Mon, 06 Jun 2022 08:12:26 GMT

Hi adrian555155

Would you like me to run a line test and check the connection logs?

Re: Disconnections daily

adrian555155 — Mon, 06 Jun 2022 08:17:43 GMT

Yes please

Re: Disconnections daily

Debbie-TalkTalk — Mon, 06 Jun 2022 08:27:59 GMT

Hi adrian555155

The line test is not detecting any issues and your line is in sync at 56mb.

I can see 2 re connections on 02/06 was this when you re connected the faceplate?

Re: Disconnections daily

adrian555155 — Mon, 06 Jun 2022 08:36:11 GMT

Yes, first disconnect when I reconnected the faceplate and later that evening the Internet disconnected by itself.

Re: Disconnections daily

Debbie-TalkTalk — Mon, 06 Jun 2022 09:04:16 GMT

Hi adrian555155

This may have been DLM adjusting the profile.

The connection has remained stable since this date. I will check the connection stats again on Friday to see if there are any further re connections, will this be ok?

Thanks

Re: Disconnections daily

adrian555155 — Mon, 06 Jun 2022 09:30:54 GMT

Yes that's okay thanks, hopefully it will remain stable. If it disconnects again I will try connecting again to test socket and leave it for longer than last time, as I would really want to rule out if that's a problem.

Re: Disconnections daily

Debbie-TalkTalk — Mon, 06 Jun 2022 09:39:46 GMT

Hi adrian555155

Thank you. I will post back on this thread again on Friday.

Debbie 🙂

Re: Disconnections daily

Debbie-TalkTalk — Fri, 10 Jun 2022 08:52:51 GMT

Hi adrian555155

How has the connection been since your last post? I can't see any re connections on the line.

Thanks

Re: Disconnections daily

adrian555155 — Fri, 10 Jun 2022 08:54:46 GMT

No disconnections since, sadly still on the slow stable profile

Re: Disconnections daily

Debbie-TalkTalk — Fri, 10 Jun 2022 09:01:14 GMT

Hi adrian555155

What speed are you currently receiving?

Re: Disconnections daily

adrian555155 — Fri, 10 Jun 2022 09:12:45 GMT

Just ran a speed test, 45.51mbps down and 13.28mbps up.

The download speed is a one off though usually it is 50