topic Re: router optimisation disable, can I do it or do I need assistance? in Broadband

router optimisation disable, can I do it or do I need assistance?

haggisinnewcastle — Sat, 04 Jun 2022 14:28:42 GMT

I have changed wifi channels manually on my router.. next doors BT wifi was interfering.

router automatically reverted to previous.

Can I disable optimisation or does that have to be done by TT?

Any advice gratefully accepted.

Thanks !

Haggis in newcastle.

Re: router optimisation disable, can I do it or do I need assistance?

ferguson — Sat, 04 Jun 2022 14:58:16 GMT

You will have to wait until the support team are back on Monday, it can only be disabled by them. Make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: router optimisation disable, can I do it or do I need assistance?

haggisinnewcastle — Sat, 04 Jun 2022 15:08:34 GMT

Understood.

Thank you.

Details should be Ok (other ongoing case) but I will check.

Appreciated.

Haggis.

Re: router optimisation disable, can I do it or do I need assistance?

ferguson — Sat, 04 Jun 2022 15:44:39 GMT

No worries.

Re: router optimisation disable, can I do it or do I need assistance?

Debbie-TalkTalk — Mon, 06 Jun 2022 06:01:13 GMT

Hi haggisinnewcastle

Apologies for this.

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Thanks

Re: router optimisation disable, can I do it or do I need assistance?

haggisinnewcastle — Mon, 06 Jun 2022 09:11:53 GMT

Hi Debbie good morning,

I have reset the channels, will give it a few days to see how it goes and I'll get back to you.

Many thanks and the prompt reply much appreciated.

Haggis.

Re: router optimisation disable, can I do it or do I need assistance?

Debbie-TalkTalk — Mon, 06 Jun 2022 09:16:02 GMT

Hi haggisinnewcastle

Thank you 🙂

Debbie

Re: router optimisation disable, can I do it or do I need assistance?

Debbie-TalkTalk — Wed, 08 Jun 2022 05:46:38 GMT

Hi haggisinnewcastle

How has the connection been since your last post?

Thanks

Debbie 🙂

Re: router optimisation disable, can I do it or do I need assistance?

haggisinnewcastle — Thu, 09 Jun 2022 15:22:50 GMT

Hi Debbie,

it is all good so far, touch wood !

Nice to be clear of interference from next doors very strong BT signal.

Thanks for you assistance, much appreciated.

Haggis.

Re: router optimisation disable, can I do it or do I need assistance?

Anonymous — Fri, 10 Jun 2022 05:50:01 GMT

Hello,

I'm glad to hear this and thanks for confirming. I've also sent you a Community Survey via a PM.

Thanks