topic Re: Download speed reducing over the years - Slow & Sluggish in Broadband

Download speed reducing over the years - Slow & Sluggish

Spiug — Sun, 22 May 2022 08:36:41 GMT

Hi there,

Not sure if I am in the right place but I am in need of some advice / assistance,

I've been with talktalk for as long as I can remember, and up until recently have had no problems.

I renewed my contract again for this year and was told my speeds would not suffer nor change.

I was told on the chat by the agent that my speeds would remain around 35 mb/s.

I am now pushing around 25 mb/s at the best of times, and have to reset my internet often due to slow and sluggish speeds. I am unsure if my router is in need of replacement, as it definitely does not reach as far as it did a year ago.

I am sick of sitting on the talktalk livechat for hours on end and getting no where.

They are now claiming 24 is guaranteed speed, when I was told 28 on renewal.

Anyone have any advice as to what I can do?

I received 35mbs+ in years prior and now i'm losing out on 10mbs which is a lot when it is already so small. I've done all the troubleshooting steps with the reps numerous times but nothing has ever changed.

Re: Download speed reducing over the years - Slow & Sluggish

Spiug — Sun, 22 May 2022 08:40:08 GMT

Additional Information:

I had a BT engineer out last year who says the join on my street at the bottom of my drive recieved 60mbs, and I lose around 35 going into my house, unsure if I have line wear or something.

Re: Download speed reducing over the years - Slow & Sluggish

Chris-TalkTalk — Mon, 23 May 2022 06:24:08 GMT

Hi Spiug,

Line test is passing but I can see some disconnections. How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

Chris

Re: Download speed reducing over the years - Slow & Sluggish

Spiug — Wed, 25 May 2022 17:34:12 GMT

And we have two telephone ports but we've only used this master socket, cheers

Re: Download speed reducing over the years - Slow & Sluggish

Anonymous — Thu, 26 May 2022 04:57:02 GMT

Morning,

Can I just confirm, does the main socket have a test socket?

Thanks

Re: Download speed reducing over the years - Slow & Sluggish

Spiug — Thu, 26 May 2022 17:38:05 GMT

Hi Michelle ,

It does not have a test socket I’m afraid

Thanks

Re: Download speed reducing over the years - Slow & Sluggish

Debbie-TalkTalk — Fri, 27 May 2022 06:09:11 GMT

Hi Spiug

Have we also sent you a replacement router for testing just so we can rule this out?

The next step following this will be an Openreach engineer visit.

Thanks

Debbie

Re: Download speed reducing over the years - Slow & Sluggish

Spiug — Fri, 03 Jun 2022 13:54:09 GMT

Hi @Debbie-TalkTalk ,

A replacement router might be a good shout, is there any way you can send one out to me?

Thank you

Re: Download speed reducing over the years - Slow & Sluggish

Debbie-TalkTalk — Mon, 06 Jun 2022 07:22:48 GMT

Hi Spiug

Sorry for the delay.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: Download speed reducing over the years - Slow & Sluggish

Spiug — Mon, 06 Jun 2022 15:49:29 GMT

Thank you Debbie

Will do.

Re: Download speed reducing over the years - Slow & Sluggish

Anonymous — Tue, 07 Jun 2022 05:40:17 GMT

Morning,

Thank you 🙂

Thanks

Re: Download speed reducing over the years - Slow & Sluggish

Spiug — Tue, 07 Jun 2022 15:23:11 GMT

Hi @Debbie-TalkTalk

Received the router thank you!

Will give it a few days and see how we get on

Thanks

Re: Download speed reducing over the years - Slow & Sluggish

Debbie-TalkTalk — Wed, 08 Jun 2022 05:24:34 GMT

Hi Spiug

Thank you, please let us know how you get on.

Debbie 🙂

Re: Download speed reducing over the years - Slow & Sluggish

Anonymous — Fri, 10 Jun 2022 07:47:03 GMT

Morning,

Just checking back in to see how the connection has been over the last few days?

Thanks 🙂

Re: Download speed reducing over the years - Slow & Sluggish

Spiug — Fri, 17 Jun 2022 20:28:22 GMT

Hi @Anonymous ,

Range seems to be better, however the speed into the house (as per router admin) is still slow in comparison as to what i've had prior 😞

Seem to be sitting at 27 instead of 37 which I had originally, which slowly gradually reduced.

Is there anything that can be done about this?

I'm due to renew in November and am in two minds,

Appreciate the assistance

thanks

Re: Download speed reducing over the years - Slow & Sluggish

Anonymous — Mon, 20 Jun 2022 05:41:08 GMT

Morning,

Thanks for the update. I've re-checked the connection stats now and I can see that the sync speed hasn't changed and the connection looks very stable. Could you try powering down the router for a full 30 minutes please.

Thanks

Re: Download speed reducing over the years - Slow & Sluggish

Spiug — Thu, 23 Jun 2022 22:05:40 GMT

Will do this tomorrow, thanks @Anonymous

Re: Download speed reducing over the years - Slow & Sluggish

Debbie-TalkTalk — Fri, 24 Jun 2022 05:36:24 GMT

Hi Spiug

Thank you, please let us know how you get on.

Debbie

Re: Download speed reducing over the years - Slow & Sluggish

Spiug — Sat, 25 Jun 2022 07:26:06 GMT

Hi @Debbie-TalkTalk , been about 24H since i turned off for half an hour, still no change in sync speed unfortunately 😞

Re: Download speed reducing over the years - Slow & Sluggish

Gliwmaeden2 — Sat, 25 Jun 2022 08:54:57 GMT

Staff will be back on Monday, @Spiug.