topic Re: cant access my VPN in Broadband

cant access my VPN

KKeji — Sun, 29 May 2022 07:44:52 GMT

i need assistance getting my vpn up and running again. it just suddenly stopped connecting, im assuming it has to do with the router. can talk talk update my firmware so that i can get my connection back? @Debbie-TalkTalk

Re: cant access my VPN

KeithFrench — Sun, 29 May 2022 12:02:24 GMT

Which make/model of router do you have & what firmware is it running?

Re: cant access my VPN

Debbie-TalkTalk — Mon, 30 May 2022 06:28:00 GMT

Hi KKeji

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: cant access my VPN

KKeji — Mon, 06 Jun 2022 18:37:53 GMT

@Debbie-TalkTalk the information you requested has been added to my profile

Re: cant access my VPN

Debbie-TalkTalk — Tue, 07 Jun 2022 06:02:32 GMT

Hi KKeji

Thanks for updating your Community Profile.

I can see that you are using a Huawei WIFI hub and this should work ok with VPN. Have you tried factory resetting the router using the pin hole reset for ten seconds?

Debbie