topic Re: Link Rate reduced too 9997/39999 Kbps in Broadband

Link Rate reduced too 9997/39999 Kbps

JohnC6 — Sat, 30 Apr 2022 09:49:08 GMT

Good Morning,
I noticed my broadband was running slow on the evening of the 28th April, when checking on Friday the 29th I saw that my "Link Rate: 9997/39999 Kbps" this is much reduced from my normal rate which from memory was in the low 60Mbps

This morning Saturday the 30th April I ran a Talktalk speed test, where I got the following results

Speed to router 40Mbps, to my device 36Mbps download, 6Mbps upload, tested both wired and wireless devices

The guaranteed download speed to your home TalkTalk router is 49 Mbps

The chart showing the last seven days data to my router has been below 50Mbps reducing to 40Mbps from Monday the 25th April

My landline telephone has no "noise" on the line and is working as normal, though we seldom use it!

Can I ask that you investigate this reduce speed issue?

many thanks

John

Re: Link Rate reduced too 9997/39999 Kbps

Divsec — Sat, 30 Apr 2022 16:47:32 GMT

Hi @JohnC6 your post has been escalated and you should hear back on Tuesday in the meantime you could try one 30minute reboot, this often resets the connection, in a positive way.

Re: Link Rate reduced too 9997/39999 Kbps

JohnC6 — Sat, 30 Apr 2022 20:28:37 GMT

Hi @Divsec, I'll do the 30minute reboot tonight ... many thanks

Re: Link Rate reduced too 9997/39999 Kbps

Divsec — Sat, 30 Apr 2022 21:27:50 GMT

Can't promise success but worth trying, once🙂

Re: Link Rate reduced too 9997/39999 Kbps

JohnC6 — Sun, 01 May 2022 08:32:01 GMT

Sunday 1st May 2022

Good Morning,
I unplugged the router for 30 minutes or so this morning, below are the results,

Link Rate: 11998/39999 Kbps

Speed to router 40Mbps
Speed to device 34Mbps, 8Mbps

So no improvement ...

John

Re: Link Rate reduced too 9997/39999 Kbps

Divsec — Sun, 01 May 2022 08:35:53 GMT

Hi @JohnC6 that's a shame, thanks for getting back, sorry we didn't succeed. I think we should leave it now till the pros are back on Tuesday.

Re: Link Rate reduced too 9997/39999 Kbps

Anonymous — Tue, 03 May 2022 06:48:42 GMT

Morning,

I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed has been varying. Is their any noise on the voice service? Does your main socket have a test socket please?

Thanks

Re: Link Rate reduced too 9997/39999 Kbps

JohnC6 — Tue, 03 May 2022 10:44:10 GMT

Moring @Anonymous

> Is their any noise on the voice service?

as I mentioned earlier I have no noticeable noise on the voice service

>Does your main socket have a test socket please?

we have a Master socket 5C Mk4, this was fitted by openreach april 2021 when they investagted and fixed an issue we had at that time ..I believe there is a test socket behind the faceplate ?

many thanks

John

Re: Link Rate reduced too 9997/39999 Kbps

Anonymous — Tue, 03 May 2022 11:15:43 GMT

Hi,

Thank you for confirming. Would it be possible to connect the microfilter, router and phone at the test socket for at least 48hrs so we can see how the speeds compare please?

Thanks

Re: Link Rate reduced too 9997/39999 Kbps

JohnC6 — Tue, 03 May 2022 14:44:06 GMT

Afternoon @Anonymous ,

I will connect too the test socket this evening and at the same time I will disconnect my voice service, we don't use the voice service very much. .. and we can see if the connection speed improves over the next 48hrs or so ..

many thanks

John

Re: Link Rate reduced too 9997/39999 Kbps

Anonymous — Wed, 04 May 2022 05:49:17 GMT

Morning,

Thank you for confirming and we will re-check the connection stats again tomorrow morning to see how they compare.

Thanks

Re: Link Rate reduced too 9997/39999 Kbps

JohnC6 — Wed, 04 May 2022 09:16:37 GMT

Good Morning @Anonymous

I only connected to the test socket this morning at 8:40am 4th May, I forgot to do last night!!

I have disconnected my voice service at this time, the initial connection is slightly up!

Link Rate: 9997/43999 Kbps

many thanks

John

Re: Link Rate reduced too 9997/39999 Kbps

JohnC6 — Wed, 04 May 2022 09:21:51 GMT

Wednesday 4th May, 10am

Update, just received a call from Talktalk technical support, they have "reset my line" and will call back tomorrow ..

John

Re: Link Rate reduced too 9997/39999 Kbps

Anonymous — Wed, 04 May 2022 11:27:24 GMT

Hello,

Ok thank you for the update and I will check back in with you on Friday.

Thanks 🙂

Re: Link Rate reduced too 9997/39999 Kbps

JohnC6 — Fri, 06 May 2022 08:18:32 GMT

Friday 6th May 2022 09:05

Good Morning @Anonymous
my link rate has increased to 11998/48999 Kbps and I also noticed the router uptime was only "Connection Uptime: 0 Day 0 Hour 6 Min 21 Sec"
so I assume you/Talktalk had rebooted the connection.

When running the Talktalk speed test I get 40Mbps/8Mbps a slight increase but below the "
The guaranteed download speed to your home TalkTalk router is 49 Mbps"

I have left my connection in the test socket but have reconnected my voice service ..

Please let me know your next actions to restore my broadband service speed

many thanks
John

Re: Link Rate reduced too 9997/39999 Kbps

Anonymous — Fri, 06 May 2022 08:31:04 GMT

Morning,

Thanks for the update. I can see that DLM has started to increase the speed over the last 48hrs so hopefully if the connection remains stable/errored seconds are low then the speed will continue to increase over the next few days. Would it be ok if we check back on Monday to see if the speed has increased any further?

Thanks

Re: Link Rate reduced too 9997/39999 Kbps

JohnC6 — Fri, 06 May 2022 11:11:30 GMT

Yes a checkpoint of Monday is fine for me ... many thanks

Re: Link Rate reduced too 9997/39999 Kbps

Anonymous — Fri, 06 May 2022 11:13:14 GMT

Hi,

Great thank you and I will post back on Monday 🙂

Thanks

Re: Link Rate reduced too 9997/39999 Kbps

JohnC6 — Sun, 08 May 2022 10:23:13 GMT

Sunday 8th May 11:20

I just checked the Link rate and it is reduce to 9997/39999 Kbps, I will disconnect my voice service once again

John

Re: Link Rate reduced too 9997/39999 Kbps

Anonymous — Mon, 09 May 2022 07:40:42 GMT

Morning,

I've checked the connection stats and it looks like the speed has started to increase again. How is the connection at the moment?

Thanks