topic Re: VPN STOPPED WORKING in Broadband

VPN STOPPED WORKING

adjonesy — Wed, 08 Jun 2022 07:05:17 GMT

Hi, I’ve been working from home for a while without any connection problems, but yesterday I needed to access files from my work VPN but was unable to connect to my work VPN while connected to my TalkTalk Wi-Fi. I also tried via Ethernet cable directly to my TalkTalk router with Wi-Fi disabled but this did not work either. I then setup a mobile hotspot and this worked fine, but this is not a permanent solution.

Why has TalkTalk recently prevented this access, it does not make sense now when so many people still work from home.

Please can you provide a fix to this issue quickly?

Re: VPN STOPPED WORKING

Anonymous — Wed, 08 Jun 2022 07:07:19 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: VPN STOPPED WORKING

adjonesy — Wed, 08 Jun 2022 07:32:35 GMT

Hi Michelle, My profile is now updated.

Re: VPN STOPPED WORKING

Debbie-TalkTalk — Wed, 08 Jun 2022 08:04:35 GMT

Hi adjonesy

Thanks for updating your Community Profile.

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the firmware, this should take no longer than 15 minutes to update.

Thanks

Re: VPN STOPPED WORKING

adjonesy — Wed, 08 Jun 2022 13:26:53 GMT

Hi Debbie, tomorrow at 2pm would be a suitable time to fix this.

Thanks

adjonesy

Re: VPN STOPPED WORKING

Debbie-TalkTalk — Wed, 08 Jun 2022 13:29:30 GMT

Hi adjonesy

Yes no problem. I will post back on this thread to confirm once the firmware update has been completed.

Thanks

Re: VPN STOPPED WORKING

Debbie-TalkTalk — Thu, 09 Jun 2022 13:11:29 GMT

Hi adjonesy

The firmware has now been updated, please can you retest?

Thanks

Debbie

Re: VPN STOPPED WORKING

Anonymous — Fri, 10 Jun 2022 08:28:12 GMT

Morning,

Just checking back in to see how you're getting on? Is the VPN connection now working ok?

Thanks