topic Free upgrades from Fibre 35 in Broadband

Free upgrades from Fibre 35

freelander303 — Wed, 08 Jun 2022 19:01:02 GMT

I have Fibre 35 and I'm trying to find out whether I can access the free upgrades that people on the community keep referring to. I'm due a contract renewal in a few weeks and tried to contact TT via Live Chat as I don't hear too well. Problem is there doesn't seem to be a working link to Live Chat.

Can anyone tell me how I determine what broadband speed is available in my area and how to get Live Chat working so I can talk to Talktalk?

Re: Free upgrades from Fibre 35

ferguson — Wed, 08 Jun 2022 19:10:41 GMT

"Free upgrades" to what? Live chat works as long as you are not using a particularly restrictive browser and make sure that pop ups and redirects are allowed.

Re: Free upgrades from Fibre 35

freelander303 — Wed, 08 Jun 2022 20:49:44 GMT

Thank you for the reply. I have some relatives who have been offered "faster" broadband at no extra cost.

Live chat resolved - it was caused by a Malware tracing programme and has now been sorted.

Thank you very much.

Re: Free upgrades from Fibre 35

Anonymous — Thu, 09 Jun 2022 05:39:00 GMT

Morning,

Thanks for the update and I'm glad to hear that the Live Chat team have resolved this for you.

Thanks