topic Re: VPN has failed in Broadband

VPN has failed

George63 — Wed, 08 Jun 2022 19:06:47 GMT

My VPN has failed, i was working from home happily but now can no longer get the link, looking at the other posts is a router firmware upgrade required

Re: VPN has failed

Skynet_TX — Wed, 08 Jun 2022 19:18:55 GMT

Hi @George63,

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: VPN has failed

George63 — Wed, 08 Jun 2022 20:12:00 GMT

Yes it is sagecom, the VPN looks to be Windows 10

I have updated my profile as requested and i look forward to hearing

George

Re: VPN has failed

Debbie-TalkTalk — Thu, 09 Jun 2022 05:22:48 GMT

Hi George

Apologies for this.

I've made a change to your router firmware, please can you retest and let us know how the connection compares.

I have also sent you a Private Message with a short survey for our Community Team.

Thanks

Debbie