topic Re: Replacement router needed? in Broadband

Replacement router needed?

Curty16 — Thu, 02 Jun 2022 17:49:35 GMT

My phone keeps bouncing out of my WiFi connection and I keep getting the dreaded WiFi exclamation mark , basically come home from work, connect to WiFi, lose WiFi, exclamation mark appears , reset, get WiFi then lose WiFi, it just goes round in circles , how do I fix this please ??

Re: Replacement router needed?

Divsec — Thu, 02 Jun 2022 18:18:54 GMT

Hi @Curty16 your post has been escalated but unfortunately the team who can help are enjoying the long weekend.

Re: Replacement router needed?

ferguson — Thu, 02 Jun 2022 18:38:37 GMT

@Curty16 Is this just your phone, or are other devices affected? Which make/model/OS of phone is it?

And @Divsec "fortunately" surely for them, although not so much for anybody waiting for help, I get that. 😉

Re: Replacement router needed?

Curty16 — Thu, 02 Jun 2022 18:54:09 GMT

Samsung galaxy A21s. Mainly my phone but the wife's does lose connection now and then

Re: Replacement router needed?

ferguson — Thu, 02 Jun 2022 19:04:18 GMT

OK, which make/model of router do you have? Have you tried splitting the SSIDs which is a tried and tested method for avoiding these kind of issues?

https://community.talktalk.co.uk/t5/Articles/Split-your-router-s-SSID-wireless-network-name/ta-p/2300366

Re: Replacement router needed?

Debbie-TalkTalk — Mon, 06 Jun 2022 06:57:28 GMT

Hi Curty16

Is your router switched on at the moment? I'm unable to connect to your router.

Thanks

Re: Replacement router needed?

Anonymous — Thu, 09 Jun 2022 07:00:46 GMT

Hello,

How are you getting on? Just checking back in to see if you still need assistance with this?

Thanks

Re: Replacement router needed?

Curty16 — Thu, 09 Jun 2022 09:33:19 GMT

Hi Michelle, issue not resolved yet, router always on also

Re: Replacement router needed?

Debbie-TalkTalk — Thu, 09 Jun 2022 09:41:14 GMT

Hi Curty16

I can see that your router has updated to the latest firmware version.

Is this affecting a wired connection or only wireless?