topic Re: Connecting arlo security spotlight cameras in Broadband

Connecting arlo security spotlight cameras

Yvonnepete — Thu, 09 Jun 2022 13:34:41 GMT

I need help in connecting my arlo security cameras I have tried now for hours arlo have said I need to check ports 123,443 and 80 are open. I have been on live chat and this is still not resolved I am on live chat to arlo and all they said is I need these ports open I have changed my frequency to 2.4 so that's done please help this is so stressful I cant belive how hard this would be

Re: Connecting arlo security spotlight cameras

KeithFrench — Thu, 09 Jun 2022 14:08:14 GMT

By open, I assume you mean that you need to forward these ports to the camera? How many of these cameras do you have and what make/model of TalkTalk router are you using? When I know this I should be able to help you.

Re: Connecting arlo security spotlight cameras

Yvonnepete — Thu, 09 Jun 2022 14:28:52 GMT

Hi what it is I have three new cameras and everytime I try to set them up it can't find them on the WiFi the qr code scans now arlo said I need a frequency of 2.4 I have changed this today with the help from talk talk but arlo said I need a port open 123,443 and 80 which I don't think they can do only one tech apologised

Re: Connecting arlo security spotlight cameras

KeithFrench — Thu, 09 Jun 2022 14:36:25 GMT

Please can you answer all of my questions in my previous post:-

What make/model of TalkTalk router are you using?

Re: Connecting arlo security spotlight cameras

Yvonnepete — Thu, 09 Jun 2022 15:21:13 GMT

I have three camera's and need to set up individual and I have a black WiFi hub the new one

Re: Connecting arlo security spotlight cameras

martswain — Thu, 09 Jun 2022 15:27:37 GMT

@Yvonnepete there are two HUBS, one made by Sagemcom, the other Huawei, please have a look at the label on the back, you may need to remove the pull-out WiFi info card.

Re: Connecting arlo security spotlight cameras

Yvonnepete — Thu, 09 Jun 2022 15:35:16 GMT

Huawei

Re: Connecting arlo security spotlight cameras

KeithFrench — Thu, 09 Jun 2022 15:35:17 GMT

As you have said it is the WiFi Hub Black, then I assume it is the Huawei.

This will need a bit of planning before jumping in & configuring nine port forwarding rules. From the app or whatever you want to control these cameras from, can you configure different port numbers, as you will need ports 80, 123, & 443 on different port numbers for each camera, that will come in via the internet, the router will match on these ports & convert them back to 80, 123 & 443 to the correct camera?

The sort of thing I am talking about is:-

Camera 1

TCP port 1080

TCP port 1123

TCP port 1443

Camera 2

TCP port 2080

TCP port 2123

TCP port 2443

Camera 3

TCP port 3080

TCP port 3123

TCP port 3443

Re: Connecting arlo security spotlight cameras

Yvonnepete — Thu, 09 Jun 2022 15:37:13 GMT

Sorry yes

Re: Connecting arlo security spotlight cameras

KeithFrench — Fri, 10 Jun 2022 08:42:24 GMT

I will wait until you confirm if it is possible to do as I suggested in my last post, before going any further.

Re: Connecting arlo security spotlight cameras

Yvonnepete — Fri, 10 Jun 2022 09:43:05 GMT

Thanks for help but there going back to the shop there not worth the hassle

Re: Connecting arlo security spotlight cameras

KeithFrench — Fri, 10 Jun 2022 09:51:22 GMT

You will need to do similar with any set of cameras if you want more than one, but the choice is yours.