topic Router to device problems in Broadband

Router to device problems

Shawfield — Sun, 12 Jun 2022 11:20:25 GMT

after never really having any broadband problems either wired or WiFi to our phones/TV's etc, we now have good connection to the router ( according to the support page ) but TalkTalk tells me only 8 to 12mbps to TV and phone today. I've rebooted the router. No change. I've changed TV from wired to WiFi, no difference. Router is in the same place it's always been. What next to try ?

"Browse files to attach" does not respond, so I can't send screenshot of TalkTalk router to device speed issues

Re: Router to device problems

KeithFrench — Sun, 12 Jun 2022 11:44:45 GMT

Are you only using WiFi then or is the TV bad on the Ethernet connection? Which make/model of router do you have?

Re: Router to device problems

Anonymous — Mon, 13 Jun 2022 06:38:39 GMT

Hello,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the connection stats look ok. Have you tried powering down the router for a full 30 minutes and then retested the speed again?

Thanks